Mary Mwati
Auburn
Summary
Results-driven professional with experience in customer service and team collaboration. Skilled in process improvement and staff training, contributing to enhanced guest satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Ap customer host.
Walmart
Federal Way
10.2019 - Current
- Facilitated smooth customer interactions by actively listening and addressing inquiries.
- Enhanced guest experiences by providing timely and accurate information about store policies.
- Assisted in training new team members on customer service protocols and operational procedures.
- Maintained cleanliness and organization of customer areas to create a welcoming environment.
- Collaborated with colleagues to streamline processes and improve overall service efficiency.
- Delivered personalized service by remembering repeat customers' preferences and needs.
- Resolved customer complaints quickly and efficiently.
- Maintained safe and professional entry areas for positive appeal to every customer.
- Adhered to health and safety regulations at all times including proper hygiene practices.
- Offered friendly greetings and assistance to incoming customers.
- Interacted with customers to provide information in response to inquiries about products and services.
- Fostered relationships with regular customers through friendly conversations.
Jewerly Artisan
Back To Africa
Naivasha,Kenya
01.2013 - 11.2016
- Developed innovative jewelry designs that aligned with market trends and customer preferences.
- Executed precise jewelry fabrication techniques to create unique pieces tailored to client specifications.
- Conducted quality control inspections to maintain high standards of craftsmanship in all jewelry pieces.
- Managed inventory systems to track materials and finished products, ensuring efficient stock levels.
- Engaged in customer consultations to understand preferences and provide personalized jewelry recommendations.
- Trained new artisans on jewelry fabrication techniques and quality assurance processes.
- Maintained a clean and organized workspace to support efficient production workflows.
- Participated in market trend analysis to identify opportunities for new jewelry collections and styles.
- Assisted in the preparation of promotional materials for jewelry exhibitions and sales events.
Education
High School Diploma -
Joytown High School
Kenya11-2006
Skills
- Customer service
- Conflict resolution
- Staff training
- Process improvement
- Health and safety compliance
- Guest relations
- Customer relationship management
- Inventory management
- Effective communication
- Team collaboration
- Time management
- Receipt review
Languages
English
Full Professional
Swahili
Full Professional
Timeline
Ap customer host.
Walmart
10.2019 - Current
Jewerly Artisan
Back To Africa
01.2013 - 11.2016
High School Diploma -
Joytown High School