Cheryl Stone-Stucker
Palm Coast,FL
Summary
Customer Service and Administrative Support Professional experienced in management and administration. Achieved operational efficiency through effective scheduling, payroll support, and high-volume data entry. Focused on enhancing staff capabilities and resolving customer concerns to maintain organized daily operations.
Overview
24
24
years of professional experience
Work History
Parking Manager
Flagler College
Saint Augustine, Florida
08.2021 - 08.2026
- Enforced parking regulations and issued citations across Flagler College lots and garages.
- Created procedures for issuing permits and collecting fees, streamlining enforcement of parking regulations.
- Resolved customer complaints regarding parking services or policies in a timely manner.
- Trained parking staff on college policies and customer service standards.
- Supported campus parking operations for Flagler College students, staff, and visitors.
- Managed administrative duties for parking facility operations, ensuring accurate payroll processing and record-keeping.
- Inspected parking areas and reported maintenance or safety concerns.
- Responded to customer inquiries regarding parking services and policies.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work for consistency, quality, and policy compliance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Front Office Specialist
Orthopedics Northeast
Fort Wayne, Indiana
05.2002 - 08.2021
- Supported orthopedic patient check-in and front desk intake processes.
- Answered calls and routed patient questions to clinical staff.
- Collected copays and kept patient records current with accurate demographics.
- Helped coordinate referrals, authorizations, and follow-up visits with care teams.
- Handled patient complaints while supporting satisfaction.
- Maintained customer accounts by recording and updating account details.
- Welcomed incoming patients, completed registration steps, and checked patients into system.
- Completed data entry tasks with strong accuracy and record integrity.
- Resolved client questions and issues while providing customer service.
- Protected confidential information in line with office policies.
- Handled clerical support tasks such as copying, faxing, and calling patients, offices, and insurance companies.
- Scheduled customer appointments, mailed reminders, and updated office calendar details.
- Distributed forms for completion or updates and entered new information into database.
Education
Certification of Medical Coding And Billing
Harcourt Learning Direct
Internet04-2001
High School Diploma -
Northrop High School
Fort Wayne, IN06-1989
Skills
- Parking enforcement
- Parking permit management
- Parking policy enforcement
- Parking area inspections
- Parking fee collection
- Customer service expertise
- Team leadership
- Data entry
- Billing and invoicing
- Appointment scheduling
- Team leadership
- Time management proficiency
- Data entry
Timeline
Parking Manager
Flagler College
08.2021 - 08.2026
Front Office Specialist
Orthopedics Northeast
05.2002 - 08.2021
Certification of Medical Coding And Billing
Harcourt Learning Direct
High School Diploma -
Northrop High School