Cheryl Storey
Summary
Invested Social Worker dedicated to forming trusting relationships and advocating for best interest of clients, teammates and the organization. Expertise in mental health, substance abuse and regulatory compliance. Respectful and compassionate professional offering 20 plus-year background serving communities by providing ethical and consistent service and leadership.
Overview
29
29
years of professional experience
Work History
Regional Director of Compliance
Eating Recovery Center/Pathlight Mood And Anxiety
West And Mountain Regions
06.2023 - Current
- Responsible for Compliance and Risk Management activities in all facilities in the Mountain and West
- Regions (12 between states)
- I am knowledgeable about state and federal rules and regulations for licensure, as well as Joint Commission standards for accreditation
- Responsible for monitoring and improving quality metrics in all Mountain and West program sites, for eating disorder and mood and anxiety programs
- Responsible for creating quality improvement projects and supporting clinical teams in rolling out these initiatives
- Responsible for getting programs and teams ready for state and federal site visits
- Responsible for responding to all quality-of-care concerns from insurance companies, including investigations and working with the clinical teams on program improvements
- Work with a multidisciplinary team on alignment of mission, values, and practices across the organization
- Respond to Incident Reports and Workplace Violence issues
- Report out trending data to Safety Committee
- Quality Assurance and Performance Improvement committee, and Medical Executive Committee
- Responsible for leading Joint Commission and state surveys, completing the plan of correction, and creating an evidence of compliance folder with appropriate documentation/audits
- Supervision of PI/Risk Managers in each of my geographic regions
- Responsible for creating content for training regarding governance, risk management and quality improvement
- Responsible, in coordination with HR business partner,r for creating Workplace Violence Prevention program and education
- Responsible for creating of training related to Health
- Equity, Compliance and Quality issues
- Responsible, in coordination with the Facilities
- Department for quarterly environment of care rounding to assure physical and building safety
- Apply for all hospital licenses, business licenses and coordinate with Nutrition Services to obtain kitchen licenses.
- Managed compliance efforts, reporting and audits.
- Maintained effective working relationships with regulatory authorities, suppliers and customers.
- Prepared records and data for regular audits.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Conducted quarterly audits of environmental management compliance.
- Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients.
- Verified consistency in quality planning, quality control, quality insurance and quality improvement.
- Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
- Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
- Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
- Publicized health and safety program requirements and mentored employees on critical nature of compliance.
- Drove optimization of regulatory risks management, control testing and process improvements.
Senior Regional Manager of Quality and Compliance
Eating Recovery Center/Pathlight Mood And Anxiety
West And Mountain Regions
04.2021 - 06.2023
- Responsible for monitoring and improving quality metrics in all Mountain, Midwest, and West program sites, for eating disorder and mood and anxiety programs
- Create quality improvement projects and support clinical teams in rolling out these initiatives
- Responsible for getting programs and teams ready for state and federal site visits
- I respond to all quality-of-care concerns from insurance companies, including investigations and working with the clinical teams on program improvements
- I work with a multidisciplinary team on alignment of mission, values, and practices across the organization
- I lead Joint Commission and state surveys and complete the Plan of Correction after the reports come back
- I supervise PI/Risk Managers in each of my geographic regions.
- Recognized and rewarded performance to motivate continued success.
Manager of Quality and Compliance
Eating Recovery Center/Pathlight Mood And Anxiety
West And Mountain Regions
08.2020 - 04.2021
- Eating Recovery Center, Responsible for monitoring and improving quality metrics in all Denver program sites
- Create quality improvement projects and support clinical teams in rolling out these initiatives
- Responsible for getting programs and teams ready for state and federal site visits
- I respond to all quality-of-care concerns from insurance companies, including investigations and working with the clinical teams on program improvements
- I work with a multidisciplinary team on alignment of mission, values and practices across the organization
- I lead Joint Commission and state surveys and complete the Plan of Correction after the reports come back
- I create training content for regulatory topics and supervise three PI/Risk Managers throughout my regions.
- Evaluated quality problems and performed assessments to identify and resolve issues.
Adjunct Professor
University of Denver
01.2017 - 01.2020
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Developed curriculum standards, lesson plans and syllabi.
- Taught Social Work courses, providing instruction to up to 22 graduate students.
Manager Of ART, OP and Crisis Team
West Pines Behavioral Health/Lutheran ED
Wheat Ridge, CO
12.2016 - 06.2021
- Of Assessment and Referral Team and OP Behavioral
- Health- for West Pines Triage staff, the clinical team in Lutheran
- ED and the OP team, Responsible for day-to-day operations of the
- Assessment and Referral Team at West Pines
- Behavioral Health, in compliance with The Office of
- Behavioral Health and 27-65 statute
- Duties include clinical and administrative supervision of twelve clinicians and two administrative staff, creation of policies and procedures, shared administrator on call duties for West Pines, interprofessional team coordination of care and seeing patients in the ED and at West Pines for admission to the facility
- Responsible for the day-to-day operations for the Behavioral
- Health Intensive OP program, the Substance Use Intensive
- OP program team and the Partial Hospitalization Program
- Curriculum and measure clinical
- Responsible for quality measures and reporting
- Respond to patient and family complaints or issues
- Provide support and direction to Intake team regarding crisis calls.
Supervisor of Assessment and Referral Team
Lutheran ER
11.2012 - 01.2016
- For West Pines
- Triage staff and the clinical team in
- Supervise thirteen clinicians and two administrative staff
- Create and update policies and procedures
- Complete yearly performance evaluations for staff
- Psychosocial assessments for psychiatric and detox patients in the emergency room
- Risk assessment to monitor suicidal ideation, homicidal ideation, psychosis, and malingering
- Disposition planning for patients in the ER to psychiatric units, chemical dependency centers, OP psychiatric
- Complete psychiatric/substance abuse evaluations for the
- Recovery
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Crisis Assessment Specialist/Team Lead
Lutheran ER, Center at West Pines
04.2010 - 11.2012
- For West Pines in the
- Psychosocial assessments for psychiatric and detoxpatients in the emergency room
- Risk assessment to monitor suicidal ideation, homicidalideation, psychosis, and malingering
- Disposition planning for patients in the ER to psychiatricunits, chemical dependency centers, OP psychiatrictreatment or home with familySupervision of three clinicians in the ER
- Complete psychiatric/substance abuse evaluations for the
- Recovery
Clinical Case Manager
Anthem Blue, Cross
Denver, CO
01.2009 - 04.2010
- Care coordination for a national case load of patients with psychiatric and physical health conditions
- Connected patients with treatment providers and support networks within their community.
- Assisted with outreach and engagement services to engage clients and maintain working relationships.
- Participated as member of multi-disciplinary team providing on-going case management services to adults with severe and persistent mental illnesses.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Evaluated treatment plans against individual goals and healthcare standards.
Clinical Supervisor
Colorado AIDS Project
Denver, CO
03.2006 - 01.2009
- One to one and group clinical supervision for case management, housing, counseling and prevention staff
- Program assessment, development, and evaluation across departments
- Conduct ongoing trainings for agency staff
- Collaborative grant writing and reporting for new and existing programs
- Facilitation of meetings and retreats
- Interview, train and supervise interns for agency intern program
- Collaborate with department directors to ensure compliance with grantor and federal program standards
- Responded to crisis situations with calm and professional approach to optimize support.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Facilitate hiring of qualified [Department Name] personnel by interview applicants and making recommendations for employment.
- Developed improvement plans to solve problems and improve lagging areas.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Crisis Assessment Specialist
Jefferson Center for Mental, Jefferson Center
Denver, CO
01.2007 - 12.2007
- Psychosocial assessments for psychiatric and detox patients in emergency room settings
- Risk assessment to monitor suicidal ideation, homicidal ideation, psychosis, and malingering
- Disposition planning for patients in the ER to psychiatric units, chemical dependency centers, OP psychiatric treatment or home with family
- Clinical Liaison
- Advised care team about which clients should be referred to mental health facilities or specialties.
- Stayed up to date on current assessment trends and laws.
InNET
01.2004 - 07.2006
- Coordination of mental health treatment between in-patientand out-patient treatment providers, as part of amultidisciplinary team
- Clinical assessment for medical necessity of hospitalizedpatients
- Risk assessment to monitor suicidal ideation, homicidalideation, psychosis and malingering
- Data assessment, to monitor and strategize aroundrecidivism trends
Crisis Assessment Specialist
Centura Health Psychiatric, Services Team
Denver, CO
05.2005 - 03.2006
- PRN employee
- Psychosocial assessments for psychiatric and detox patients in emergency room settings
- Risk assessment to monitor suicidal ideation, homicidal ideation, psychosis, and malingering
- Disposition planning for patients in the ER to psychiatric units, chemical dependency centers, OP psychiatric treatment or home with family
- Assisted treatment team in recognizing, treating and managing mental health and psychosocial issues.
- Documented treatment goals, plans, assessments and clinical data in confidential electronic medical record.
- Advised care team about which clients should be referred to mental health facilities or specialties.
- Stayed up to date on current assessment trends and laws.
Social Worker
Porter Hospital, Psychiatric Unit
Denver, CO
07.2001 - 01.2004
- Clinical/psychosocial assessments of patients Individual/group/family therapy Illness and medication education to patients and families Discharge planning/community referrals
- Clinical case coordination, as part of multidisciplinary team
- Supported clients and families with empathy and compassion during difficult times.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- De-escalated stressful situations through individual and family crisis interventions.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Coordinated external healthcare professionals to uphold high-quality, person-centered care.
- Documented client progress and activities in accordance with agency policies and procedures.
- Facilitated group therapy sessions to build supportive, communicative client networks.
Client Services Manager
Western CO AIDS Project
Western CO- Based In Grand Junction, CO
01.1995 - 01.2000
- Managed and supervised client services department of a community based services organization Ensured provision and supervision of case management services in 25-county region, adhering to Ryan White CARE act guidelines Reviewed and administered financial and medical voucher program, through various grants and funding sources Created and revised policies and procedures for Client
- Services department Developed standards of care for case management services Served as a liaison between agency and Ryan White grantor (Colorado Department of Public Health and
- Environment) Provided social work services at a monthly HIV/AIDS clinic
- Participated in statewide Governor's AIDS Council
- Assisted Board of Directors in fundraising and events
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Developed new employees and on-going performance assessment of current employees.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Established performance and service goals and held associates accountable for individual performance.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Education
Master of Social Work -
Colorado State University
Bachelor of Arts - Human Services
Mesa State College
Skills
- Presentation Skills
- Building Relationships
- Maintain Teams through positivity and consistency
- Materials Preparation
- Education and Training
- Program Development
- Community Relations
- Program Support
- Interventions Understanding
- Research Abilities
- Data Collection
Volunteer work
Governor's Task Force on Mental Health, appointed hospital committee member 2015-2016
Telluride AIDS Benefit, Health Educator 1995
Grand Valley Peace and Justice volunteer 1996
Name Project, AIDS memorial quilt, Ceremony Committee Chair 1998
Timeline
Regional Director of Compliance
Eating Recovery Center/Pathlight Mood And Anxiety
06.2023 - Current
Senior Regional Manager of Quality and Compliance
Eating Recovery Center/Pathlight Mood And Anxiety
04.2021 - 06.2023
Manager of Quality and Compliance
Eating Recovery Center/Pathlight Mood And Anxiety
08.2020 - 04.2021
Adjunct Professor
University of Denver
01.2017 - 01.2020
Manager Of ART, OP and Crisis Team
West Pines Behavioral Health/Lutheran ED
12.2016 - 06.2021
Supervisor of Assessment and Referral Team
Lutheran ER
11.2012 - 01.2016
Crisis Assessment Specialist/Team Lead
Lutheran ER, Center at West Pines
04.2010 - 11.2012
Clinical Case Manager
Anthem Blue, Cross
01.2009 - 04.2010
Crisis Assessment Specialist
Jefferson Center for Mental, Jefferson Center
01.2007 - 12.2007
Clinical Supervisor
Colorado AIDS Project
03.2006 - 01.2009
Crisis Assessment Specialist
Centura Health Psychiatric, Services Team
05.2005 - 03.2006
InNET
01.2004 - 07.2006
Social Worker
Porter Hospital, Psychiatric Unit
07.2001 - 01.2004
Client Services Manager
Western CO AIDS Project
01.1995 - 01.2000
Master of Social Work -
Colorado State University
Bachelor of Arts - Human Services
Mesa State College