Devan Horn
The Woodlands
Summary
Diligent, highly motivated, results oriented individual seeking their next career opportunity with learning and advancement potential. Strengths include teamwork, project management, fast-paced environments, and the ability to handle high numbers of projects without sacrificing quality. Able to provide patient-centered, trauma-informed care with CBT skills. Works with a team mentality and great attitude. Numerous professional references available upon request.
Overview
25
25
years of professional experience
Work History
Care Coordinator/Case Manager
Eating Recovery Center/Pathlight Mood and Anxiety Center
03.2019 - 03.2025
- Case Manager position overseeing patient database, patient movement, insurance reviews, and admission and discharge processes via Sigmund EMR database
- Provided exceptional patient-centered service and support through trauma-informed care
- Created and coordinated aftercare plans and spearheaded resource searches to support patients through their next levels of care
- Spearheaded virtual care program during Covid pandemic via creating training materials and organizing virtual orientation
- Advocated for patient’s rights and understanding of the medical treatment process
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
- Developed and implemented comprehensive case management plans to address client needs and goals
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate
Paralegal
Walters, Balido, and Crain
08.2018 - 01.2019
- Litigation Assistant to two civil matter attorneys with heavy caseload
- Improved client, insurance adjuster, and plaintiff relations through diligent and timely correspondence on all cases
- Provided drafting assistance with motions, notices, and filings
- Managed firm calendar, scheduled court dates, depositions, hearings, and meetings for two attorneys
- Performed research tasks, located and hired medical experts, conducted interviews of witnesses and clients
- Conducted medical record summaries and provided excellent and pertinent reports to attorneys
Office Manager
Allstate Glass
07.2017 - 08.2018
- Keystone back office operations for high traffic construction firm
- Improved operations for customer intake and leads generation
- Increased customer satisfaction through communication and meticulous dispatch instruction
- Managed in-field technicians and schedule of installation teams
- Sourced and increased vendor contracts
- Managed all invoicing and record collection for tax and payroll
Project Manager
Landers Consulting, LLC
10.2016 - 07.2017
- Senior Operations member directly overseeing contracted clients
- Increased efficiency for invoicing and expenditures
- Created filing system, audited reports and live documents for errors
- Drafted service contracts and presented them to perspective clients
- Managed client scheduling and vendor contracts
- Acted as Project Liaison between City Officials and project teams
Technical Coordinator
American Bureau of Shipping
10.2014 - 10.2016
- Operations Coordinator handling continued education, qualification, and administration of 2,000 subcontract workers worldwide
- Administered database analytics with coding capabilities and on-sight technical support for office personnel
- Improved invoicing and expenses, annual conference event planning, audit preparation, and project presentations
- Handled Travel Logistics and planning for employee and contractor teams
- Acted as Company Liaison between accreditation bodies and staff
- Awarded Lead project manager for Sharepoint, IAchieve Learning Management, Morsi Database System, Oracle Database management
Competitive Internship
District Attorney’s Office of Walker County
01.2014 - 05.2014
- Working student apprentice of David Weeks and Criminal Prosecutor's team
- Assisted in the atomization of files and records
- Completed of Motions of Discoveries and record collection
- Prepared daily dockets and summarized relevant information
- Assisted in greeting and briefing victims pre court
Shift Supervisor
Gamestop, Inc.
10.2009 - 05.2014
- Part-Time point of sale operations during school year, full time during holidays
- Sales Associate and Seasonal Manager
- Managed teams of workers in high stress situations
- Provided impeccable customer service in high-pace, high-volume environment
- Troubleshot POS system, till management, and creative marketing creation and completion
Administrative Assistant/ Customer Service Coordinator
Cypress Trails Equestrian Center
01.2000 - 05.2014
- Manager of daily hospitality operations, reservations, and sales, as well as back-office administrative duties
- Managed training and logistics for equestrian athletes
- Increased product and services sales, managed invoices and expenditures
- Coordinated teams of personnel, shift assignments, and payroll
- Arranged travel, logistics, and expenses during competition season
- Improved bookkeeping, tax records, and calendar reminders for accounts payable
- Increased team building to ensure collaborative success, managed motivational programs
Education
Bachelor's Degree - Criminal Justice
Sam Houston State University
Huntsville, TexasHigh School Education -
Quest High School
Humble, TexasSkills
- Case Management
- Project Management
- Invoicing
- Operations
- Administrative Service
- Customer Service
- Written Communication
- Verbal Communication
- Account Representation
- Account Management
- Microsoft Office
- Record Management
- Dedicated team player
- Patient advocacy
Personal Professional Athlete Highlights
- 4,600 miles of competition miles with the American Endurance Riders Conference, including 68 Top Ten finishes and 16 wins.
- 1st Degree Dahn (Jyo Kyo Nym) Black Belt in the Traditional Korean Martial Art of Kuk Sool Won.
- 3-Time Mongol Derby Competitor including 2 2nd Place finishes.
- Previous Federal Equestrian International 4 Star accredited Championship Endurance rider.
- 100 Mile Ultra Runner.
- 2-time finisher of The Tevis Cup.
Timeline
Care Coordinator/Case Manager
Eating Recovery Center/Pathlight Mood and Anxiety Center
03.2019 - 03.2025
Paralegal
Walters, Balido, and Crain
08.2018 - 01.2019
Office Manager
Allstate Glass
07.2017 - 08.2018
Project Manager
Landers Consulting, LLC
10.2016 - 07.2017
Technical Coordinator
American Bureau of Shipping
10.2014 - 10.2016
Competitive Internship
District Attorney’s Office of Walker County
01.2014 - 05.2014
Shift Supervisor
Gamestop, Inc.
10.2009 - 05.2014
Administrative Assistant/ Customer Service Coordinator
Cypress Trails Equestrian Center
01.2000 - 05.2014
Bachelor's Degree - Criminal Justice
Sam Houston State University
High School Education -
Quest High School
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