Cheryl Sullivan
Highlands Ranch,CO
Summary
Results-driven Implementation Director with a proven track record of leading successful product implementations. Excels in communication, problem-solving, and adaptability, leveraging these soft skills to navigate complex challenges and drive continuous improvement. Adept at partnering with product, development, data analysts, and client teams to ensure seamless product delivery from planning through launch.
Overview
25
25
years of professional experience
Work History
Senior Director, Product Implementations | Remote
AppVault
Atlanta, GA
09.2025 - Current
- Led multiple simultaneous implementations, ensuring scope alignment and operational integrity.
- Collaborated with cross-functional teams to execute projects, aligning efforts with strategic objectives.
- Created and maintained job feed rules for multiple ATS platforms including Workday, SAP SuccessFactors, Paycom and Oracle Cloud to support multiple product offerings.
- Conducted product training, guiding teams on best practices to enhance adoption and increase efficiencies.
- Created end-to-end implementation timelines and produced executive summaries and meeting briefs to drive alignment and successful project execution.
- Facilitated internal and client-facing meetings throughout product implementation, ensuring clear communication of requirements, timelines, deliverables and project status.
Senior Director, Product & Implementation | Remote
AppVault
Atlanta, USA
09.2022 - 09.2025
- Served as Product Owner for multiple product offerings.
- Managed product backlogs, prioritized features, and worked closely with the development team to deliver features that met customer and business needs.
- Collaborated with product team to develop and maintain product roadmaps and define requirements for new products or feature enhancements.
- Generated detailed release notes for internal teams to ensure clarity and alignment.
- Participated in sprint planning sessions.
- Performed comprehensive QA testing before and after product releases, identified defects, validated functionality, and ensured stability to support successful deployments and continuous product improvement.
Director of Implementations
AppVault
Atlanta, USA
01.2004 - 09.2022
- Led end-to-end software implementation for print and digital media solutions.
- Authored release notes, requirement documents, and implementation timelines for client and internal use.
- Developed and performed client training on Response Manager, a web-based employment candidate management system.
- Enhanced software reliability by creating detailed test scripts to track defects.
- Provided Tier II customer support, effectively escalating and tracking technical issues to ensure timely resolution.
Financial Reporting Analyst
Boston Market
Golden, USA
04.2001 - 01.2002
- Prepared detailed financial reports for management review and decision-making.
- Authored documentation and reports, ensuring data accuracy and compliance for informed decision-making.
- Collaborated with cross-functional teams to ensure accurate reporting processes.
- Tested software patches and upgrades in development environments, developed test scripts to validate functionality and enhance software reliability.
Education
Associate of Science -
Aiken Technical College
Aiken, SCSkills
- Client Implementation
- Enterprise Onboarding
- Product Lifecycle Management
- Product Roadmapping & Backlog Prioritization
- Requirements Gathering
- Platform Migrations
- Training Development
- Quality Assurance
- Technical Documentation
- UAT & Release Management
- Process Improvement
- Cross-functional Collaboration
- Stakeholder Communication
- Executive Reporting
- Client Relations
- Tier II Technical Support
- Post-Launch Optimization
Timeline
Senior Director, Product Implementations | Remote
AppVault
09.2025 - Current
Senior Director, Product & Implementation | Remote
AppVault
09.2022 - 09.2025
Director of Implementations
AppVault
01.2004 - 09.2022
Financial Reporting Analyst
Boston Market
04.2001 - 01.2002
Associate of Science -
Aiken Technical College