DANIEL DUNBAR
Gambrills,MD
Summary
Dynamic Operations leader recognized for accelerating healthcare initiatives and enhancing operational efficiency. Spearheaded multiple team efforts to achieve over $1M in annual savings, consistently exceeding targets and delivering high-value results through data-driven decision-making and effective client relationship management.
Overview
20
20
years of professional experience
Work History
Director, Operations
COMPLEXCARE SOLUTIONS
10.2023 - Current
- Progressively promoted through three leadership positions based on sustained performance, operational expertise, and ability to assume increasing levels of responsibility.
- Lead two operational teams comprising 7 employees, providing direction, performance management, workload oversight, timecard administration, and accountability for departmental objectives.
- Developed and implemented departmental policies, procedures, SOPs, and operational controls that aligned with organizational objectives, client contracts, and compliance requirements.
- Partner with senior leadership to support organizational metrics, revenue goals, forecasts, and business performance objectives, consistently identifying opportunities to exceed expectations.
- Designed and implemented process improvements that generated more than $1M in annual savings, improving efficiency while maintaining quality and service requirements.
- Implemented 7 health plans ahead of forecasted timelines for Vaccine Adherence initiatives, accelerating program deployment and operational readiness.
- Consistently delivered Member Incentive programs ahead of all contractual client SLAs, demonstrating strong operational control and execution.
- Achieved record-setting engagement of 48,000 members within a 24-hour period, successfully managing high-volume operational demands.
- Achieved quarter-end forecast volumes while delivering a 20% increase for two consecutive quarters, demonstrating sustained growth and execution against business targets.
- Developed and implemented new email and SMS engagement processes designed to improve conversion rates, reduce costs, and increase ROI.
- Oversee implementation, engagement, and validation of Point of Care services while maintaining quality and client requirements.
- Lead quality oversight initiatives designed to improve client reporting, retention, and operational outcomes.
- Managed compliance with organizational policies, procedures, regulatory requirements, and client contractual obligations to ensure operational integrity.
- Conduct ad hoc analyses and provide decision support to senior leadership, ensuring timely communication of operational performance, risks, opportunities, and status updates.
- Built and maintained client relationships through remote and onsite meetings, presentations, and performance discussions, resulting in improved satisfaction and outcomes.
- Manage client implementations including communication development and approvals, vendor AP/AR setup, billing workflows, and operational launch requirements.
- Govern and approve departmental SOPs, implementing improvements that increased operational efficiency by 5% or more.
- Maintain expert-level knowledge of healthcare methodologies, regulations, processes, timelines, and clinical approaches supporting current and potential product lines.
Senior Manager, Operations
COMPLEXCARE SOLUTIONS
01.2022 - 10.2023
Manager, Operations
COMPLEXCARE SOLUTIONS
08.2019 - 01.2022
Senior Encounter Outreach Specialist
COMPLEXCARE SOLUTIONS
08.2017 - 08.2019
- Validated data for in-home and virtual healthcare visits, enhancing accuracy and compliance with client requirements.
- Developed and executed client-specific communications to drive member and provider engagement initiatives.
- Managed ongoing member incentive programs for in-home and virtual healthcare visits, fostering increased participation.
Encounter Outreach Specialist
COMPLEXCARE SOLUTIONS
11.2016 - 08.2017
Production Coordinator
NIELSEN
03.2007 - 11.2016
- Managed 15-20 employees at any given time, overseeing daily production activities, workflow, resources, and operational performance.
- Utilized quality management systems to streamline monthly project plans, enhancing operational execution.
- Reported departmental performance metrics to leadership through recurring reports, meetings, and operational reviews.
- Consistently maintained a 95%+ quality rating across assigned processes.
- Created, documented, and maintained departmental SOP manuals to standardize workflows and improve consistency.
- Processed over 1 million pieces of incoming and outgoing USPS documentation during high-volume periods, ensuring timely delivery.
- Coordinated technology needs and issue resolution as IT liaison for 3 internal departments, facilitating smooth operations.
Education
High School Diploma -
Wilde Lake
Columbia06-2005
Skills
- Healthcare Operations
- Operations Leadership
- Operations management
- Process Improvement
- Analytics
- Compliance management
- Risk management
- Performance Management
- Cost Reduction
- Cost Optimization
- Revenue management
- Operational oversight
- KPI management
- Analytics
- Data analytics
- Quality Control
- SOP development
- Client Implementation
- Client management
- Client relations
- Vendor Management
- Vendor management
- Stakeholder relations
- Problem solving
- Operations strategy
- Communication
- Coaching
- Employee development
- Communication skills
- Communication
- Operations management
- Coaching
- Communication skills
- Employee development
Personal Information
Title: DIRECTOR OF OPERATIONS | HEALTHCARE OPERATIONS | PROCESS IMPROVEMENT
AWARDS & RECOGNITION
Value in Action Award – Recognized for taking decisive action that helped save the life of a fellow employee following an accident., 2nd Place, Annual Metrics & Quality – Recognized among 160 employees for achieving one of the organization's highest annual performance and quality results., Five Consecutive Years, Company Values & Commitment Recognition – Recognized for consistently demonstrating company values, commitment, and exceptional work ethic.
PROFESSIONAL DEVELOPMENT
- Kaizen & Lean Six Sigma Professional Training | 2011
- Professional training in continuous improvement, process optimization, waste reduction, and operational efficiency.
- EZRA Professional Mentorship Program | 10-Week Program
- Professional development focused on resilience, communication, leading change, and developing others.
CAREER IMPACT
- 19 Years Operations, Analytics & Leadership Experience
- 10 Years Healthcare Operations Experience
- $1M+ Annual Savings Through Process Optimization
- 98% Vendor Quality Maintained
- 48K Members Engaged in 24 Hours
- 20% Growth Achieved for Two Consecutive Quarters
- 7 Health Plans Implemented Ahead of Forecast
- 7 Employees Led Across Two Operational Teams
- 15-20 Employees Managed at Nielsen
- 1M+ Pieces Processed During High-Volume Operations
Timeline
Director, Operations
COMPLEXCARE SOLUTIONS
10.2023 - Current
Senior Manager, Operations
COMPLEXCARE SOLUTIONS
01.2022 - 10.2023
Manager, Operations
COMPLEXCARE SOLUTIONS
08.2019 - 01.2022
Senior Encounter Outreach Specialist
COMPLEXCARE SOLUTIONS
08.2017 - 08.2019
Encounter Outreach Specialist
COMPLEXCARE SOLUTIONS
11.2016 - 08.2017
Production Coordinator
NIELSEN
03.2007 - 11.2016
High School Diploma -
Wilde Lake