Nadine M. Colla
Youngstown,Ohio
Summary
Healthcare operations leader with extensive experience in driving business growth and improving patient care. Proven expertise in addiction medicine and team leadership, implementing strategies that enhance service delivery and compliance across multiple facilities. Strong background in strategic planning and operational efficiency, resulting in measurable improvements in quality of care.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Pinnacle Treatment Centers
, Ohio
11.2025 - Current
- Administered key performance indicators for regional program sites and growth plan, ensuring compliance with clinical and regulatory standards while directly supervising site executive directors to enhance business performance.
- Achieved targets for business de novo growth and acquisitions, driving expansion initiatives in the region.
- Develop plans and strategies for regional business growth.
- Operational oversight of 18 Opiate Treatment Programs in Ohio
- Directed operational strategies across multiple treatment centers to enhance patient care.
- Coordinated with clinical teams to align operational practices with treatment goals.
- Analyzed operational data to identify trends and improve service delivery processes.
Regional Director of Operations
Pinnacle Treatment Centers
01.2025 - 11.2025
- Achieve regional financial results to meet or exceed operations budget.
- Develop plans and strategies for regional business growth.
- Achieved targets for business de novo growth and acquisition, contributing to regional expansion.
- Managed overall regional performance and quality outcomes, including patient satisfaction and other site services.
- Operational oversight of 6 inpatient locations in Indiana and Ohio.
- Oversaw management of 287 beds across multiple facilities.
- Managed key performance indicators for administration and supervision of regional program sites, fostering compliance with clinical and regulatory standards and ensuring successful business performance through direct supervision of site executive directors.
- Coordinated with clinical teams to align operational practices with treatment goals, enhancing service delivery.
- Analyzed operational data to identify trends and improve service delivery processes.
- Analyzed data to identify areas of improvement in processes or procedures within the region.
- Communicated regularly with stakeholders regarding changes in business strategy or operations plans.
Divisional Director of Medical Operations
Pinnacle Treatment Centers
08.2024 - 01.2025
- To manage, develop, and direct medical service improvement across the entire continuum to ensure delivery of high quality, safe, and effective patient care.
- Provide strategic and operational direction for medical and nursing departments.
- Implemented process improvements to standardize patient care across locations, enhancing service delivery and patient outcomes.
- Facilitated patient care and engagement between opiate treatment programs and residential locations across Ohio, Indiana, Kentucky, and Virginia, improving continuity of care.
- Collaborated with executive leadership to refine organizational policies and procedures, strengthening operational effectiveness and compliance.
- Evaluated program effectiveness through regular assessments and feedback from stakeholders.
- Corporate Office
Executive Director
Pinnacle Treatment Centers
Ravenna, Ohio
08.2022 - 08.2024
- Oversaw operational, nursing, medical, and administrative services at Recovery Works Portage in Ravenna, Ohio, ensuring high-quality patient care and effective service delivery.
- Managed all day-to-day operations of a growing residential treatment facility.
- Managed key functions in a behavioral health residential system, including staff and human resources, marketing and growth initiatives, state compliance, accreditation standards, financial management, and admission flow.
- Planned and administered managerial, operational, fiscal, and reporting components of the facility to support strategic goals and enhance service delivery.
- Developed, implemented, and enforced all policies and procedures, including patient rights.
- Contributed to the quality assurance program for patient care and staff performance.
- Monitored program compliance with CARF, Division of Addictions, and County Standards, including confidential regulations according to state and federal laws.
- Assessed the needs of the participants through outcome surveys, suggestions and meetings to assure consistent, quality care for the population we serve to include follow-up with adjustments of the development of the program.
- Operated a 36 bed Withdrawal Management Unit located inside of University Hospital Ravenna, Ohio.
Chief Nursing Officer
Meridian HealthCare
Youngstown, OH
11.2019 - 08.2022
- Held fully accountable for managing the following including supervision of staff, development of policies and procedures, and quality control.
- Managed provision of high-quality services, ensuring customer satisfaction for Medical Department clients.
- Led Director of Primary Care, Nurse Managers, and nursing staff to deliver exceptional patient care and support medical staff.
- Implemented quality improvement programs and new policies, enhancing service delivery standards.
- Oversaw Opiate Treatment Program at Youngstown and Warren locations.
- Methadone, Suboxone, Sublocade dosing management and quality.
- Residential Program: 32 beds: Medication Administration, Nursing services.
- Withdrawal Management Program: (Detox) 16 bed facility.
- Work closely with the Medical Director to continue to assess and revise the best Detox Protocols and care for patients.
- Supervised Primary Care Office operations in Howland, Chalmers, and Youngstown.
- Coordinated activities of Laboratory Department across all locations.
- MOMs Program: Creating and implementing the Maternal Opiate Medication Program at both the Youngstown and Warren sites.
Senior Director
Meridian HealthCare
Youngstown, OH
02.2019 - 11.2019
- Managed departments, overseeing staff supervision, policy and procedure development, and quality control to ensure compliance and operational effectiveness.
- Streamlined medication-assisted treatment processes at Youngstown and Warren sites.
- Methadone, Suboxone, Sublocade dosing management and quality.
- Supported operations at Howland primary care office, enhancing patient care and service delivery.
- Oversaw laboratory services at Trumbull County locations.
Director of Nursing
Meridian HealthCare
Youngstown, OH
07.2016 - 02.2019
- Lead the nursing staff in delivering excellent care to patients and offering quality support to the medical staff.
- Oversaw primary care operations at Youngstown and Warren locations, ensuring delivery of comprehensive care.
- MOMs Program: Creating and implementing the Maternal Opiate Medication Program at both the Youngstown and Warren sites.
- Coordinated medication-assisted treatment activities for Youngstown and Warren locations.
- Directed Employee Assistance Program and wellness initiatives, enhancing support for employees and patients.
- Managed the provision of high-quality services and maintained customer satisfaction in the Medical Department.
- Held fully accountable for managing the following departments: including supervision of staff, development of policies and procedures, and quality control.
- Directed laboratory services at Youngstown and Warren facilities.
- Implemented quality improvement programs, elevating service standards across the organization.
Program Director
Neil Kennedy Recovery Clinic
Youngstown, OH
01.2015 - 01.2016
- Managed Inpatient and Outpatient Services including Detox, Rehab, Extended Partial, Partial, Intensive Outpatient, and Aftercare.
- Oversaw operations of Youngstown site and recovery houses, ensuring alignment with organizational goals.
- Supervised Therapy staff, Clinical Manager, Nursing Supervisor, Case Managers, and other paraprofessional staff.
- Coordinated therapeutic programming, scheduling, and billing processes to optimize service delivery.
- Managed the budget for all programs.
- Wrote policies and procedures for the agency.
- Participated in committees focused on leadership, quality improvement, and safety initiatives to enhance organizational performance.
- Managed responsibilities related to OhioMHAS and Joint Commission standards to ensure compliance and quality care.
- Conduct weekly supervision with Therapy Staff.
Nursing Supervisor
Neil Kennedy Recovery Clinic
Youngstown, OH
01.2001 - 01.2015
- Supervised registered nursing staff to ensure adherence to best practices and quality care standards.
- Managed nursing schedule, conducted performance evaluations, and developed policies and procedures for nursing department operations.
- Managed Detox Program: Including medication protocols, pharmacy ordering, detox protocols, physician’s orders, ordering supplies.
- Helped implement new Detox protocols which decreased AMA rates by 40%.
- Adhered to Ohio Board of Pharmacy regulations to maintain compliance and ensure safe medication practices.
- Contributed to leadership and quality improvement committees that enhanced patient care and safety.
- OhioMHAS and Joint Commission Responsibilities: Medication Management standards, Infection Control Standards, National Patient Safety Goals, Waived Testing standards, Care, Treatment, and Services standards involving physical health screenings, medical screenings, History and Physicals, etc.
Registered Nurse
Neil Kennedy Recovery Clinic
Youngstown, OH
01.1998 - 01.2001
- Assessed clients in withdrawal, administered medications to manage symptoms and ensure safety.
- Administered medications and monitored patient responses effectively.
- Delivered patient-centered care in a residential treatment setting.
- Collaborated with interdisciplinary teams to develop treatment plans.
- Completed admissions for inpatient and outpatient clients, facilitating timely access to care and support.
Registered Nurse Supervisor
Briarfield at Ashley Circle
Austintown, Ohio
01.1999 - 01.2000
- Supervised nursing staff to maintain high standards of patient care quality.
- Delivered comprehensive care to skilled level patients, addressing individual health needs.
- Administered intravenous therapy and medications to patients, ensuring adherence to clinical protocols.
Registered Nurse Supervisor
Caprice Health Care Center
North Lima, Ohio
01.1998 - 01.1999
- Supervised registered nurses, LPNs, and STNAs to ensure high-quality patient care.
- Administered IV medications and skin treatments to enhance patient recovery in skilled nursing facility.
- Provided comprehensive care to skilled nursing patients, addressing individual health needs.
Education
Bachelor of Science - Nursing
Youngstown State University
Youngstown, OH01-1998
Skills
- Healthcare operations
- Behavioral health expertise
- Substance use management
- Opiate treatment programs
- Residential program management
- Clinical service oversight
- Patient care coordination
- Health compliance management
- Pharmaceutical oversight
- Policy implementation
- Operational efficiency
- Operations oversight
- Operational quality assurance
- Treatment process improvement
- Strategic planning
- Strategic market growth
- Healthcare regulatory knowledge
- Team leadership
- Stakeholder engagement
- Relationship building
- Communication skills
Certification
- R.N., Ohio Board of Nursing, 1998
- CPR BLS Certified
- Currently pursuing MBA and Certified Addictions Registered Nurse certification
Timeline
Regional Director of Operations
Pinnacle Treatment Centers
11.2025 - Current
Regional Director of Operations
Pinnacle Treatment Centers
01.2025 - 11.2025
Divisional Director of Medical Operations
Pinnacle Treatment Centers
08.2024 - 01.2025
Executive Director
Pinnacle Treatment Centers
08.2022 - 08.2024
Chief Nursing Officer
Meridian HealthCare
11.2019 - 08.2022
Senior Director
Meridian HealthCare
02.2019 - 11.2019
Director of Nursing
Meridian HealthCare
07.2016 - 02.2019
Program Director
Neil Kennedy Recovery Clinic
01.2015 - 01.2016
Nursing Supervisor
Neil Kennedy Recovery Clinic
01.2001 - 01.2015
Registered Nurse Supervisor
Briarfield at Ashley Circle
01.1999 - 01.2000
Registered Nurse
Neil Kennedy Recovery Clinic
01.1998 - 01.2001
Registered Nurse Supervisor
Caprice Health Care Center
01.1998 - 01.1999
Bachelor of Science - Nursing
Youngstown State University