Cheryl Tapp
San Mateo,CA
Summary
Skilled in first aid and detail-oriented, enhancing client experiences through effective communication and problem-solving, ensuring safety and satisfaction in every interaction.
Overview
38
38
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
01.2010 - 12.2024
- Assisted passengers with boarding and deplaning processes to enhance travel experience.
- Learned safety protocols and emergency procedures to ensure passenger security.
- Provided excellent customer service by addressing passenger inquiries and needs promptly.
- Collaborated with team members to maintain cabin cleanliness and organization during flights.
- Supported pre-flight preparations, including safety equipment checks and inventory management.
Customer Service Representative
United Airlines
12.1986 - 09.2009
- Assisted customers with flight bookings and itinerary changes, ensuring satisfaction and compliance with airline policies.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions in CRM systems to enhance service quality and response times.
- Collaborated with team members to streamline processes, improving overall efficiency in handling customer requests.
Pet Groomer
Pretty Paws Mobile Salon
Palm Desert, CA
01.2002 - 2004
- Supervised grooming sessions, ensuring high standards of safety and hygiene.
- Trained junior groomers in proper techniques and customer service practices.
- Implemented efficient scheduling systems to optimize client appointments.
- Developed strong client relationships, enhancing repeat business through exceptional service.
Education
No Degree - Certificate And Pet Grooming
Hacienda Community College
Pomona, CAHigh School Diploma - Cosmetology License
San Diego City College
San Diego, CAHigh School Diploma -
Washington High School
Portland, OR05.1972
Skills
- Customer service excellence
- Strong work ethic
- Attention to detail
- First aid certification
Timeline
Flight Attendant
SkyWest Airlines
01.2010 - 12.2024
Pet Groomer
Pretty Paws Mobile Salon
01.2002 - 2004
Customer Service Representative
United Airlines
12.1986 - 09.2009
No Degree - Certificate And Pet Grooming
Hacienda Community College
High School Diploma - Cosmetology License
San Diego City College
High School Diploma -
Washington High School