Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Certification
National Award of Excellence
Timeline
Generic

Cheryl Taylor

Miami Gardens,FL

Summary

Experienced Customer Service Specialist with 20+ years supporting healthcare industries. Proven ability to resolve client issues. Assist with insurance processes and deliver outstanding service with empathy and precision.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Palliative Care Administrative Liaison

Vitas Healthcare
02.2023 - 11.2024
  • Create and Drop Patient Encounters, Notes and Face Sheets into Patient Care Folder.
  • Ensure that each patient’s dropped items are transferred into the Laser Fiche system are matched according to same date of service to complete the billing process.
  • Answer incoming calls for Palliative Care and administer the requests accordingly.

Onsite Representative

Aetna Life Insurance
05.2015 - 04.2021
  • Establish client and employee relations by providing satisfactory service at Ultimate Software.
  • Assist with member benefit and coverage inquiries
  • Resolve claim issues
  • Provide guidance on enrollments, wellness and anything that pertains to the health plan.

Onsite Representative

CIGNA/Pro-Unlimited
03.2014 - 05.2015
  • Built customer relationships and ensured customer satisfaction at Atkins Global and Ultimate Software
  • Provided guidance on health coverage inquiries and wellness promotions
  • Assisted with member benefits and enrollment inquiries
  • Resolved member claim issues

Independent Insurance Agent

TransAmerica, Western Regional Life, Columbian Life
09.2013 - 03.2014
  • Prospected and registered clients for life insurance
  • Registered eligible clients for the Exchange Program

Sales Manager

United Insurance Company of America
07.2008 - 08.2013
  • Managed a staff of seven insurance agents to achieve daily, weekly, and monthly goals
  • Recruited, approved, and trained experienced and non-experienced applicants
  • Audited book of business on each agent on a monthly basis
  • Ensured satisfactory completion of all areas of sales requirements

Sales Agent

United Insurance Company of America
03.2005 - 08.2013
  • Managed a book of business collecting insurance premiums
  • Sold sales products
  • Prospected for new clients
  • Ensured that all areas of sales requirements were met

Account Service Representative

United Healthcare
09.1999 - 03.2003
  • Conducted group presentations on insurance benefits
  • Reviewed group insurance applications for errors
  • Assisted brokers, agents, and HR personnel with group benefits
  • Represented United Healthcare as Onsite representative for the Palm Beach and Miami Dade school board

Customer Service Representative

United Healthcare
08.1996 - 03.2003
  • Provided Customer care to policy holders, and insurance providers
  • Resolved claims issues for both policy holders and insurance providers
  • Ensured that complete customer care requirements were satisfied

Education

High School Diploma -

Mt. Alvernia High School For Girls
Jamaica West Indies
07.1985

215 Life, Health, and Annuities License -

Gold Coast
12.1999

Skills

  • Strong verbal and written communication
  • Team liaison
  • Proficient leadership and management
  • Strong organizational skills
  • High quality customer service
  • Insurance Verification and documentation assistance
  • Scheduling & Process Coordination
  • Document Handling and File Management
  • Administrative Support & Record Management
  • Multitasking proficiency
  • Document preparation

Accomplishments

  • Achieved Recognition by completing Client Resolutions with accuracy and efficiency.
  • Life Insurance Manager of the year consecutively for the years 2009,2010 and 2011 which awarded the National Awards of Excellence.

Awards

National Award of Excellence – August 2012 Manager of the Year

Certification

HIPPA Certification of Completion

National CPR Foundation: Bloodborne Pathogens Certificate

National Award of Excellence

Received this award for being a Life Insurance Manager of the year for three consecutive years 2009,2010 and 2011.

Timeline

Palliative Care Administrative Liaison

Vitas Healthcare
02.2023 - 11.2024

Onsite Representative

Aetna Life Insurance
05.2015 - 04.2021

Onsite Representative

CIGNA/Pro-Unlimited
03.2014 - 05.2015

Independent Insurance Agent

TransAmerica, Western Regional Life, Columbian Life
09.2013 - 03.2014

Sales Manager

United Insurance Company of America
07.2008 - 08.2013

Sales Agent

United Insurance Company of America
03.2005 - 08.2013

Account Service Representative

United Healthcare
09.1999 - 03.2003

Customer Service Representative

United Healthcare
08.1996 - 03.2003

High School Diploma -

Mt. Alvernia High School For Girls

215 Life, Health, and Annuities License -

Gold Coast

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