Cheryl Taylor
Miami Gardens,FL
Summary
Experienced Customer Service Specialist with 20+ years supporting healthcare industries. Proven ability to resolve client issues. Assist with insurance processes and deliver outstanding service with empathy and precision.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Palliative Care Administrative Liaison
Vitas Healthcare
2023.02 - 2024.11
- Create and Drop Patient Encounters, Notes and Face Sheets into Patient Care Folder.
- Ensure that each patient’s dropped items are transferred into the Laser Fiche system are matched according to same date of service to complete the billing process.
- Answer incoming calls for Palliative Care and administer the requests accordingly.
Onsite Representative
Aetna Life Insurance
2015.05 - 2021.04
- Establish client and employee relations by providing satisfactory service at Ultimate Software.
- Assist with member benefit and coverage inquiries
- Resolve claim issues
- Provide guidance on enrollments, wellness and anything that pertains to the health plan.
Onsite Representative
CIGNA/Pro-Unlimited
2014.03 - 2015.05
- Built customer relationships and ensured customer satisfaction at Atkins Global and Ultimate Software
- Provided guidance on health coverage inquiries and wellness promotions
- Assisted with member benefits and enrollment inquiries
- Resolved member claim issues
Independent Insurance Agent
TransAmerica, Western Regional Life, Columbian Life
2013.09 - 2014.03
- Prospected and registered clients for life insurance
- Registered eligible clients for the Exchange Program
Sales Manager
United Insurance Company of America
2008.07 - 2013.08
- Managed a staff of seven insurance agents to achieve daily, weekly, and monthly goals
- Recruited, approved, and trained experienced and non-experienced applicants
- Audited book of business on each agent on a monthly basis
- Ensured satisfactory completion of all areas of sales requirements
Sales Agent
United Insurance Company of America
2005.03 - 2013.08
- Managed a book of business collecting insurance premiums
- Sold sales products
- Prospected for new clients
- Ensured that all areas of sales requirements were met
Account Service Representative
United Healthcare
1999.09 - 2003.03
- Conducted group presentations on insurance benefits
- Reviewed group insurance applications for errors
- Assisted brokers, agents, and HR personnel with group benefits
- Represented United Healthcare as Onsite representative for the Palm Beach and Miami Dade school board
Customer Service Representative
United Healthcare
1996.08 - 2003.03
- Provided Customer care to policy holders, and insurance providers
- Resolved claims issues for both policy holders and insurance providers
- Ensured that complete customer care requirements were satisfied
Education
High School Diploma -
Mt. Alvernia High School For Girls
Jamaica West Indies07.1985
215 Life, Health, and Annuities License -
Gold Coast
12.1999
Skills
- Strong verbal and written communication
- Team liaison
- Proficient leadership and management
- Strong organizational skills
- High quality customer service
- Insurance Verification and documentation assistance
- Scheduling & Process Coordination
- Document Handling and File Management
- Administrative Support & Record Management
- Multitasking proficiency
- Document preparation
Accomplishments
- Achieved Recognition by completing Client Resolutions with accuracy and efficiency.
- Life Insurance Manager of the year consecutively for the years 2009,2010 and 2011 which awarded the National Awards of Excellence.
Awards
National Award of Excellence – August 2012 Manager of the Year
Certification
HIPPA Certification of Completion
National CPR Foundation: Bloodborne Pathogens Certificate
National Award of Excellence
Received this award for being a Life Insurance Manager of the year for three consecutive years 2009,2010 and 2011.
Timeline
Palliative Care Administrative Liaison
Vitas Healthcare
2023.02 - 2024.11
Onsite Representative
Aetna Life Insurance
2015.05 - 2021.04
Onsite Representative
CIGNA/Pro-Unlimited
2014.03 - 2015.05
Independent Insurance Agent
TransAmerica, Western Regional Life, Columbian Life
2013.09 - 2014.03
Sales Manager
United Insurance Company of America
2008.07 - 2013.08
Sales Agent
United Insurance Company of America
2005.03 - 2013.08
Account Service Representative
United Healthcare
1999.09 - 2003.03
Customer Service Representative
United Healthcare
1996.08 - 2003.03
High School Diploma -
Mt. Alvernia High School For Girls
215 Life, Health, and Annuities License -
Gold Coast