Cheryl Thompson
Greenwood,United States
Summary
Positive nature with excellent people skills. Coordinated Scheduler driven to optimize procedures and improve productivity. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
RCS Associate (contract)
IU Health University Hospital
Indianapolis, IN
11.2023 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Account Operations Coordinator
adidas
10.2006 - 08.2023
- Work with field reps, AD's and coaches to outfit the staff and athletes of Adidas sponsored schools
- Meeting the needs of the coaching staff and student athletes with Adidas apparel and uniforms
- Order book management
- Review return authorization requests to be approved or denied
- Process defective claims
- Provide bi-weekly open order reports to customer accounts and sales representative to proactively work through stock issues and communicate possible delays.
Internet Banking CSR
Union Federal Bank
12.2001 - 06.2005
- Back bank operations processing accounts, deposits and customer issues.
Education
Associates Degree Business Administration - Business Administration and Management, General
Ivy Tech Community College
01.2013
Skills
- Customer Service
- Building rapport
- Call handling
- Answering questions
- Call Control
- Customer communications
- Call Center Customer Service
- Appointment Scheduling
- Marketing
- Accounting
- Microsoft Office
- Sales
- Customer Satisfaction
- Customer Relationship Management
Timeline
RCS Associate (contract)
IU Health University Hospital
11.2023 - Current
Account Operations Coordinator
adidas
10.2006 - 08.2023
Internet Banking CSR
Union Federal Bank
12.2001 - 06.2005
Associates Degree Business Administration - Business Administration and Management, General
Ivy Tech Community College
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