Carron Rowland
Indianapolis,IN
Summary
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Qualified Desired Position with solid background in supporting project teams and ensuring efficient operations. Successfully contributed to process improvements and maintained high standards in client communication. Demonstrated ability to manage multiple tasks while displaying strong problem-solving and organizational skills.
Highly efficient Job Title well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
7
7
years of professional experience
Work History
RCS Associate
Teksystem Temporary Agency
2024.12 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and time to be triaged in the ER.
- Established strong relationships using 10 key factors facilitating effective communication across departments and teammates.
Appointment Setter
R2X- Ready-2-Xecute
2024.08 - 2025.11
- Set appointments with brokers and potential customers.
- Provided potential customers with information about upcoming deliveries to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Billing Representative
United Healthcare
2019.07 - 2025.05
- Reviewed and solved account and billing discrepancies.
- Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.
- Coordinated with intermediate parties to obtain payments and resolve issues.
- Facilitated smooth departmental operations through cross-training in various roles, providing backup support as needed.
- Assessed accounts for payment status and reached out to customers.
- Received incoming information and entered into database system.
Student Loan Counselor
Premiere Credit of North America
2018.10 - 2019.07
- Identified trends in borrower questions or concerns, suggesting improvements to educational materials or processes accordingly.
- Managed a caseload of over 100 clients per month while maintaining exceptional standards of accuracy and professionalism.
- Assisted borrowers in selecting suitable repayment plans, leading to timely payments and improved financial stability.
- Created detailed case notes for each borrower interaction, facilitating seamless communication among team members regarding client progress.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding performance metrics set by management.
Education
N//A - General Studies
Ivy Tech Community College of Indiana
Gary, INHS Core40 Diploma -
East Chicago Central High School
East Chicago, IN06.2010
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Customer engagement
- Complex Problem-solving
- Courteous and professional
- Oral communication
- Client engagement
- New hire training
- Product knowledge
- Data entry
- MS office
- Performance improvement
- Customer relationship management (CRM)
- Production support
- Record and file management
- POS system operation
- Problem-solving
Timeline
RCS Associate
Teksystem Temporary Agency
2024.12 - Current
Appointment Setter
R2X- Ready-2-Xecute
2024.08 - 2025.11
Billing Representative
United Healthcare
2019.07 - 2025.05
Student Loan Counselor
Premiere Credit of North America
2018.10 - 2019.07
N//A - General Studies
Ivy Tech Community College of Indiana
HS Core40 Diploma -
East Chicago Central High School