Trinidy Ledford
Greenfield,IN
Summary
Adept in customer service, I excel in streamlining patient care processes and enhancing informational accuracy. My dedication to precision and ability to train new hires set me apart. I'm highly efficient in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
15
15
years of professional experience
Work History
RCS Associate
IU Health
02.2021 - Current
I take calls and assist patients with various needs. I schedule/reschedule appointments, request refills, report symptoms in order for patient to receive advice from provider. I also help keep our informational pages up to date and accurate. I help audit calls to help teammates improve their work as well and assist in resolving defect work.
Pharmacy Technician
Innovative Pharmacy Solutions
07.2010 - 11.2020
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Replenished and maintained emergency drug kits for use in LTC facilities.
- Received, requested, and validated controlled substance prescriptions.
- Performed audits on completed controlled substance prescriptions in database.
Education
High School Diploma -
Greenfield Central High School
Greenfield, INSkills
- Customer service
- File management
- Dedicated to accurate and concise work
- Reliable and punctual
- New hire training
Timeline
RCS Associate
IU Health
02.2021 - Current
Pharmacy Technician
Innovative Pharmacy Solutions
07.2010 - 11.2020
High School Diploma -
Greenfield Central High School
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