Cheryl Thompson
Fullerton,CA
Summary
People-focused professional with extensive experience in high-energy service environments, known for strong communication, quick problem-solving, and the ability to build rapport with all individuals. Skilled at managing multiple priorities while maintaining a calm, solution-oriented approach. Recognized for creating positive experiences and resolving challenges efficiently.
Overview
9
9
years of professional experience
Work History
Bartender
The One Up
Sherman Oaks, CA
11.2014 - 02.2016
- Maintained cleanliness and organization of bar area to enhance guest experience.
- Collaborated with kitchen staff to facilitate timely service during peak hours.
- Resolved customer complaintst promptly, ensuring satisfaction and retention rates improved.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Bartender
Spring St Bar
Los Angeles, CA
03.2012 - 11.2015
- Maintained cleanliness and organization of bar area to enhance guest experience.
- Collaborated with kitchen staff to facilitate timely service during peak hours.
- Resolved customer complaintst promptly, ensuring satisfaction and retention rates improved.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Bartender
Library Bar
Los Angeles, CA
10.2006 - 01.2015
- Maintained cleanliness and organization of bar area to enhance guest experience.
- Collaborated with kitchen staff to facilitate timely service during peak hours.
- Resolved customer complaintst promptly, ensuring satisfaction and retention rates improved.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Education
High School Diploma -
Roaring Fork High School
Carbondale, CO2001
Skills
Exceptional interpersonal communication and rapport-building with diverse personalities
Conflict resolution and de-escalation in fast-paced environments
Quick problem-solving and decision-making under pressure
Strong multitasking and time-management abilities
Customer experience focus with a talent for anticipating guest needs
Team collaboration and coordination during high-volume service
Adaptability and composure in unpredictable situations
Timeline
Bartender
The One Up
11.2014 - 02.2016
Bartender
Spring St Bar
03.2012 - 11.2015
Bartender
Library Bar
10.2006 - 01.2015
High School Diploma -
Roaring Fork High School