Cheryl Trajkovich
Deforest,WI
Summary
Consistently highly-rated, technically astute, customer-driven leader with a solid background in delivering complex
technical solutions that span frontend and backend systems. Accomplished problem solver with extensive experience
working with varying levels of professionals. Known for clear, concise communication, effective time management, and
developing team members.
Overview
29
29
years of professional experience
Work History
Director, Technical Product Management
PeopleReady - A Trueblue Company
05.2022 - Current
- Lead a team of 4 Technical Product Owners specializing in BI, Data Analytics, Data Science and Machine Learning
- Launched new mobile application that was built from the ground-up and is currently rolling out to all of our users in the United States
- Collected and implemented the technical requirements for new product implementations and ongoing enhancements
- Played a pivotal role in resolving intricate technical solutions and meticulously documented software implementations
- Developed a process to streamline the intake of requirements through implementation, that brings all technical teams in alignment
- Responsible for managing the mobile sprint backlog and creation of all epics, user stories, and tasks
- Upheld the quality standards of the mobile application by continuously evaluating development progress throughout sprints
- Guided team of Technical Product Owners through the transformation of legacy data infrastructure to our new
- AWS Cloud data warehouse which uses Power BI reports and analytics in lieu of spreadsheet reporting.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Senior Manager/Technical Product Owner
PeopleReady - A Trueblue Company
09.2020 - Current
- Lead a team of 5 Technical Product Owners responsible for Mobile, Web and BI products
- Individual contributor on our Associate mobile and web applications
- Technical Product Owner working on ground-up mobile and web applications that required cross functional collaboration with both business and technical stakeholders
- Responsible for managing sprint and backlog artifacts to prioritize team backlog from one sprint to another
- Presented newly implemented features to end users, business stakeholders, and other technical team members
- Lead and mentored a team of Product Owners, providing guidance, support and fostering a culture of cooperation and excellence.
Technical Product Manager
PeopleScout - A Trueblue Company
04.2019 - Current
- Sole Technical Product Manager responsible for working with business stakeholders, development, quality assurance, dev ops and support to define and implement new features and functionality
- Launched the Goodyear and Hallmark Canada hiring and recruiting Career Website, CRM and ATS
- This implementation involved multiple languages that had never been done before with Affinix
- Implemented API integrations with third party vendors which included requirements gathering sessions that included clients, business stakeholders and vendors
- Relaunched the Affinix CRM suite which included a rewrite and reworking of all API’s, data mappings and data flows from the CRM to Affinix
- This project was done on a tight deadline and allowed the company to save a significant amount of money
- Managed vendor relationships and coordinated enhancements in technology that improved our product user experiences
- 2019 recipient of the PeopleScout award after working for company less than 9 months
Manager, Systems Analysis
Redbox Automated Retail, LLC
03.2017 - 04.2019
- Lead a team of 4 to 8 business system analysts responsible for gathering requirements and creation of technical user stories for all platforms and systems within the Redbox IT department
- Inclusive of BI, Backend, Customer Service Web, Mobile and Kiosk
- Lead large scale projects from requirements to implementation that effect our entire kiosk network, redesigned our mobile application, redesigned our website and roll out of our new loyalty program
- Key contributor in SAFe release train planning that encompasses the entire IT software roadmap to make sure allocation of resources is appropriate and projects are aligned for successful completion
- Established a process that improved time to deliver software by removal of old BRD process and creation of new process using Confluence
- Mentored team and development staff on new documentation, diagramming and planning software as our department transitions to Confluence, Lucidchart and Jira.
Senior System Analyst
Redbox Automated Retail, LLC
02.2015 - 03.2017
- Responsible for translating business requirements into detailed technical requirements used by development, QA and operations team members for US and Canada Kiosk software, as well as Redbox mobile applications
- Created documentation, workflow diagrams and UX mockups for backend as well as front end systems for multiple large scale projects
- Managed cross team technical dependencies to ensure requirements are met and products were delivered with quality and within expected timeframes
- Served as subject matter expert while presenting features and functionality to the end user
- Implemented a complex rebalancing and redeployment project that allowed better allocation of movie titles throughout the Kiosk network
- Designed UX for iOS and Android as well provided all technical documentation for the launch of our
- OnDemand streaming service
- Provided technical implementation for our data monetization program that allows ads to run our iOS and
- Android platforms
- Responsible for making sure analytics are captured on Kiosk, iOS and Android applications
- Acted as Scrum Master for Kiosk and Mobile teams by facilitating standups, grooming and sprint planning sessions
- Lead Analyst for title rollup which rolled up DVD and Blu-ray title data to a common set of attributes throughout backend, Kiosk, Web and Mobile platforms.
Business System Analyst II
Redbox Automated Retail, LLC
04.2013 - 02.2015
- Kiosk client and services analyst responsible for gathering and crafting detail business and technical requirements
- Created all user stories for varying projects implemented on our network of 40,000+ US and Canada Kiosks
- Redesigned the merchandising workflow that is used daily by the entire network of field staff to merchandise and provide inventory to our Kiosks
- Created and provided training presentations for field staff as well as internal stakeholder on all project relating to the Kiosk
- Determined Kiosk team priorities based on project dependencies and timelines.
Information Technology Specialist
U-46 School District
01.2007 - 01.2013
- Provided on-site hardware and software support to middle and elementary school administrators and teachers
- Diagnosed and fixed hardware and software problems on desktop computers
- Installed and administered software in compliance with district policy
- Developed and presented training classes on MS Office and Windows applications
Product Developer / Project Manager Specialist
Infogix
01.1995 - 01.2007
- Designed, developed and implemented latest version of a web based information integrity dashboard product
- Acting as project manager and GUI technical lead, providing time estimates, developing high quality technical presentations for upper management, and mentoring team members
- Led a group of 3 developers, 1 technical writer and 2 quality assurance analysts
- Designed and programmed web GUI using JSP, JAVA, CSS, HTML and JavaScript
- Created product requirements, design and analysis documents
- Authored project plans based on estimates given from all team members using MS Project
- Modified and created new build scripts using ANT
- Responsible for the presentation of our newly designed product at our annual user conference.
Education
Computer Career Program, Information Technology -
DePaul University
Bachelor of Science - Management Information Systems
Illinois State University
Skills
- Technical Product Management
- Product Requirement Definition
- Presentation Skills
- User Experience
- Agile Methodologies
- Software Documentation
- Analytics & Data
- Business & Systems Analysis
- Leadership
- Problem Solving
- Web & Mobile
- Technical Project Management
Timeline
Director, Technical Product Management
PeopleReady - A Trueblue Company
05.2022 - Current
Senior Manager/Technical Product Owner
PeopleReady - A Trueblue Company
09.2020 - Current
Technical Product Manager
PeopleScout - A Trueblue Company
04.2019 - Current
Manager, Systems Analysis
Redbox Automated Retail, LLC
03.2017 - 04.2019
Senior System Analyst
Redbox Automated Retail, LLC
02.2015 - 03.2017
Business System Analyst II
Redbox Automated Retail, LLC
04.2013 - 02.2015
Information Technology Specialist
U-46 School District
01.2007 - 01.2013
Product Developer / Project Manager Specialist
Infogix
01.1995 - 01.2007
Computer Career Program, Information Technology -
DePaul University
Bachelor of Science - Management Information Systems
Illinois State University
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