CHERYL TROIA
SANTA ROSA,California
Summary
Experienced front end manager with a proven ability to tackle challenges head-on. Strong
problem-solving skills and proactive approach to new tasks. Recognized for adaptability,
creativity, and results-driven mindset. Committed to making meaningful contributions and
advancing organizational goals. Brings a dynamic and hands-on approach to every project.
Overview
39
39
years of professional experience
Work History
Branch Administrator
Clark Pest Control
Santa Rosa, CA
06.2023 - Current
- Provided support to 30 field personnel.
- Answered incoming calls and efficiently evaluated customer’s needs.
- Entered customer details and notes into the system for interdepartmental access.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Processed all new employees; completed new hire paperwork accurately and promptly.
- Accounted for company receipts (checks and cash); Administered and balanced petty cash.
Retail Service Associate
Xfinity Store by Comcast
Santa Rosa, USA
06.2019 - 05.2023
- Greeted customers with prompt and polite support.
- Replenished sales floor merchandise and organized for optimal appearance.
- Completed weekly cycle counts, monthly inventory and reconciled discrepancies.
Store Manager
CVS Pharmacy /Longs Drug Stores
Santa Rosa, USA
06.1987 - 12.2017
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Managed a highly engaged team of 25.
- Demonstrated and supported continuous improvement and growth mindset.
- Analyzed data from financial reports to identify areas of improvement in business operations.
- Ensured compliance with all applicable laws, regulations, and policies across the organization.
Education
GED -
Montgomery High
Santa Rosa, CASkills
- Excellent customer service
- Office administration
- Scheduling appointments
- Cash handling
Timeline
Branch Administrator
Clark Pest Control
06.2023 - Current
Retail Service Associate
Xfinity Store by Comcast
06.2019 - 05.2023
Store Manager
CVS Pharmacy /Longs Drug Stores
06.1987 - 12.2017
GED -
Montgomery High