Ricky D Valdez
Olympia,WA
Summary
Dynamic Area Manager with years of experience overseeing all aspects of commerce, safety, productivity, and staffing within the logistics world. Managing multiple locations in the Northwest Region, with a proven track record at Amazon Fulfillment Centers nationwide, and adept in logistics planning and DOT compliance. Recognized for establishing network safety committees and enhancing team engagement through effective communication. Expertise in data analysis, and a commitment to higher standards of customer service, to drive operational excellence.
Overview
20
20
years of professional experience
Work History
Transportation Area Manager
Amazon Fulfillment Center BFI3/BFI9
DuPont, WA
04.2022 - Current
- Established the first TOM Network Safety Committee.
- Developed the TOM Cares Program, bringing volunteer and charity participation to the PNW.
- Area management for multiple sites in the state of Washington.
- RGM Subject Matter Expert for the Seattle Region
- Created TOM Management Point of Contact checklist for the Seattle node. Utilized in Eastern Washington.
Field Transportation Lead
Amazon Fulfillment Center - GEG1
Spokane, WA
06.2020 - 05.2022
- Certified in ALPR setup and repair, Networking with TOM Tie Teams.
- Completed Box Truck Certification and Training.
- Performed site progress audits, staff management, and physical truck audits.
- Owned yard/building closures, including those for severe weather and dangerous AQI.
Customer Service Representative Supervisor
Kaiser Permanente
Stockton, CA
10.2005 - 04.2012
- Assisting members of the Kaiser Permanente Health Plan regarding their benefits, eligibility, claims, and technical support.
- Processing of claims and de-escalation skill utilization.
- Routed calls from multiple regions for member resolutions, and personally assisted with complex cases.
- Trained staff to provide excellent customer service to challenging customers.
- Participate as a volunteer for charity events such as The Epilepsy Walk in Vallejo and The Relay for Life in Stockton.
Education
Associate of Applied Science - Health Information Technology
Tacoma Community College
Tacoma, WA05.2022
Skills
- Highly developed communication skills, both verbal and non-verbal, that help build team engagement
- Proficient in Microsoft Word, Microsoft Excel, Outlook, Windows, PowerPoint, and medical systems such as 3M Coding and Reimbursement System, Mainframe, CSIR, HealthConnect, and EncoderPro
- Supervised content queue for Kaiser Permanente, with 200 direct reports
- Bar setter for excellent customer service, and standards of work with high integrity and a strong work ethic
- Logistics processes, staff management, and data analysis
- Regulations, compliance, and warehouse safety programs
Timeline
Transportation Area Manager
Amazon Fulfillment Center BFI3/BFI9
04.2022 - Current
Field Transportation Lead
Amazon Fulfillment Center - GEG1
06.2020 - 05.2022
Customer Service Representative Supervisor
Kaiser Permanente
10.2005 - 04.2012
Associate of Applied Science - Health Information Technology
Tacoma Community College
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