Cheryl Weaver
Jacksonville,GA
Summary
Dynamic healthcare skills witch has proven my expertise by excelling in patient scheduling and documentation accuracy. Recognized for enhancing clinic workflow and improving communication among healthcare teams. Proficient in electronic charting and committed to delivering exceptional customer service, ensuring a seamless experience for patients and families.
Overview
7
7
years of professional experience
Work History
Unit Clerk
Ascension St Vincent Hospital
Jacksonville, FL
06.2024 - 12.2024
- Managed patient records and documentation for accuracy and compliance.
- Coordinated communication between medical staff, patients, and families efficiently.
- Scheduled appointments and procedures to optimize clinic workflow.
- Assisted in maintaining inventory of medical supplies for timely availability.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Arranged discharges and patient transportations.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Front Office Specialist
Baptist Primary Care
Jacksonville, FL
11.2023 - 06.2024
- Managed patient scheduling and appointment coordination to optimize front office workflow.
- Processed patient registrations and insurance verifications accurately to ensure compliance.
- Assisted in maintaining organized medical records and documentation for efficient retrieval.
- Provided excellent customer service, addressing patient inquiries and resolving issues promptly.
- Collaborated with healthcare providers to facilitate smooth communication and referral processes.
- Implemented office procedures that enhanced operational efficiency and reduced wait times.
- Trained new staff on front office protocols and best practices for effective team performance.
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Maintained a clean, welcoming atmosphere in the reception area, setting the stage for positive interactions with patients and visitors.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Collaborated with medical staff to ensure timely communication of patient information and seamless coordination of services.
Unit Secretary
HCA Memorial Health University Medical Center
Jacksonville, FL
04.2018 - 07.2023
- Managed patient admissions, ensuring accurate documentation and timely processing of information.
- Coordinated communication between medical staff, patients, and families, enhancing service delivery.
- Maintained electronic health records, verifying completeness and compliance with regulations.
- Provided clerical support to nursing staff, improving daily operational efficiency within the unit.
- Implemented process improvements for patient intake procedures, reducing wait times significantly.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
Unit Clerk
Brooks Rehabilitation Hospital
Jacksonville, FL
03.2018 - 09.2018
- Managed patient records and ensured accurate data entry in electronic health systems.
- Coordinated communication between medical staff and departments to streamline operations.
- Assisted with scheduling appointments, optimizing clinic workflow and patient flow.
- Implemented filing system improvements, reducing retrieval time for patient information.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Obtained and organized medical records for office visits and scheduled labs.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
- Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
Education
Nursing
Florida Career College
Jacksonville, FLMedical - Coding And Billing
Concorde Career College
Jacksonville, FL10-2000
High School Diploma -
Paxon High School
Jacksonville, FL06-1986
Skills
- Preparing charts
- Documentation skills
- Multi-line phone system
- Patient scheduling
- Supply restocking
- Electronic charting
- Medical terminology
- Reception management
- Chart updating
- Transcribing orders
- Discharge support
- Arranging transportation
- Healthcare software
- Phone reception
- Medical terminology proficiency
- Arranging discharges
- Faxing orders
- Unit administrative support
- Forms processing
- Problem-solving
- Customer service
- Time management
- Clerical support
- Appointment scheduling
- Computer proficiency
- Data entry
- Administrative support
- Appointment setting
- BLS certified
- Critical thinking
- Patient referral
- Calendar and appointment management
- Epic systems
- Insurance verification
- Relationship building
- Electronic recordkeeping
- Payment scheduling and collection
- Documentation review
- Insurance authorizations
- Organization and time management
- Referral verification
- Flexible schedule
- Supply ordering
Timeline
Unit Clerk
Ascension St Vincent Hospital
06.2024 - 12.2024
Front Office Specialist
Baptist Primary Care
11.2023 - 06.2024
Unit Secretary
HCA Memorial Health University Medical Center
04.2018 - 07.2023
Unit Clerk
Brooks Rehabilitation Hospital
03.2018 - 09.2018
Nursing
Florida Career College
Medical - Coding And Billing
Concorde Career College
High School Diploma -
Paxon High School