Cheryl West
Vista,Ca
Summary
Seasoned restaurant manager with extensive experience in fine dining, actively pursuing new employment opportunities. Proven expertise in managing daily operations, leading high-performing teams, and delivering exceptional customer experiences. Skills include inventory and cost management, staff training and development, and meticulous attention to detail that enhances every aspect of the dining experience. Committed to contributing a passion for hospitality and excellence to a dynamic team, driving business growth and elevating service standards.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Japanese Restaurant Manager
Benihana
- Managed daily restaurant operations, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored staff on service protocols and culinary techniques to enhance team performance.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Developed promotional strategies to increase customer engagement and boost sales revenue.
- Oversaw scheduling and staffing, ensuring adequate coverage during peak hours for operational efficiency.
- Analyzed customer feedback to identify improvement areas, enhancing dining experience consistently.
General Manager / Banquet Manager
Grand Restaurant Group
Escondido
02.2021 - 08.2025
- Directed daily operations to enhance service delivery and customer satisfaction.
- Managed staff recruitment, training, and performance evaluation processes.
- Developed and implemented strategic marketing initiatives to boost brand visibility.
- Ensured compliance with health and safety regulations across all locations.
- Analyzed financial reports to identify cost-saving opportunities and drive profitability.
- Fostered relationships with suppliers to negotiate favorable terms and streamline inventory management.
- Spearheaded team development programs to enhance employee engagement and retention rates.
- Optimized operational workflows to improve efficiency and reduce waste throughout the organization.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Lead Server & Bartender
Del Mar Country Club
04.2021 - 03.2023
Lead Server
Poseidon
Del Mar, Ca
08.2014 - 03.2020
- Greg Cole (858) 755-9345
Supervisor / Captain
Rancho Santa Fe Golf Club
Ranch Sante Fe
05.1989 - 11.2000
- Supervised daily operations of golf course maintenance, ensuring high standards of quality and presentation.
- Trained and mentored staff on equipment usage and safety protocols to enhance team performance.
- Coordinated scheduling of maintenance activities to minimize disruption to club members and events.
- Implemented process improvements that increased efficiency in turf management practices.
Skills
- Operational efficiency
- Employee training
- Food safety compliance
- Staff management
- Cultural awareness
- Tech-savviness
Certification
- FOOD HANDLERS
- RABS
- LEAD
Accomplishments
Bellamy’s Grand Restaurant Group
Created a venue for special events concerts comedy shows still in use today
My staff and I got Opentable score up from 4.1 to 4.8
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Increased sales by Number% while reducing food costs by %, leading to a $Number net profit in the last two years.
- Reduced employee turnover by Number% by creating and implementing a no-cost incentive program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Lead Server & Bartender
Del Mar Country Club
04.2021 - 03.2023
General Manager / Banquet Manager
Grand Restaurant Group
02.2021 - 08.2025
Lead Server
Poseidon
08.2014 - 03.2020
Supervisor / Captain
Rancho Santa Fe Golf Club
05.1989 - 11.2000
Japanese Restaurant Manager
Benihana