Cheryl Williams
BONIFAY
Summary
Dynamic General Manager with over 5 years at ARC Burger/Hardees, excelling in leadership and operations management. Successfully built a cohesive team, enhancing productivity and reducing labor costs. Expert in problem resolution and training, fostering a culture of integrity and exceptional customer service. Proven track record in optimizing restaurant performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
ARC Burger / Hardees
08.2023 - 12.2025
- Put together a core crew that worked together with integrity and respect for over 5 years.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Oversaw daily restaurant operations, ensuring adherence to quality and service standards.
- Trained and mentored staff on effective customer service techniques and operational procedures.
General Manager of Food Service
Capstone/ Hardees
02.2018 - 08.2023
Education
High School Diploma -
North Gwinnett High School
Suwanee, GAAssociate of Science - Healthcare
Floyd Jr Collage
Rome, GASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Certification
ServSafe Certified
Timeline
General Manager
ARC Burger / Hardees
08.2023 - 12.2025
General Manager of Food Service
Capstone/ Hardees
02.2018 - 08.2023
High School Diploma -
North Gwinnett High School
Associate of Science - Healthcare
Floyd Jr Collage