Cheryl Witmer
Decatur,IN
Summary
Determined Loan Specialist proudly offering over 25 years� experience in payment scheduling, conducting reviews of credit histories and assisting customers. A valuable employee observant of all data confidentiality rules and regulations. Skilled in developing client relationships and observing credit procedures.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Sr. Personal Loan Specialist
OneMain Financial Services
Fort Wayne, IN
07.1996 - Current
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Received payment and posted to appropriate customer accounts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Met demands of busy collections group by performing high volume of daily calls.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Retail Sales Associate
Kohls Corp
Fort Wayne, IN
09.2017 - 05.2021
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Managed cash register operations using POS system and processed sales and returns.
Education
High School Diploma -
Adams Central
Monroe, IN05.1989
Skills
- Debt and credit management
- Collections proficiency
- Good work ethic
Certification
- Life, Accident & Health, Property & Casualty License - October 1997 to March 2024
Timeline
Retail Sales Associate
Kohls Corp
09.2017 - 05.2021
Sr. Personal Loan Specialist
OneMain Financial Services
07.1996 - Current
High School Diploma -
Adams Central
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