Cherylann Ryan
Delaware ,PA
Summary
Driven Senior Customer Service Representative with a proven track record at Capital One, specializing in complaint resolution and quality assurance. Skilled in enhancing customer satisfaction and streamlining payment processing, achieving a 20% improvement in service delivery efficiency. Expert in balancing rigorous quality standards with effective interpersonal communication.
Overview
27
27
years of professional experience
Work History
Senior Customer Service Representative
Capital One
08.1997 - Current
Education
N/A - General Studies
Delaware Technical And Community College
Newark, DESkills
- Complaint resolution
- Quality Assurance
- Payment Processing
Accomplishments
Collaborated and partners within and beyond I am able to build productive relationships with others I am sought out my others for advice and solutions I have been a Roar Recipient serval times I assist with the new hire class
Timeline
Senior Customer Service Representative
Capital One
08.1997 - Current
N/A - General Studies
Delaware Technical And Community College
Similar Profiles
Yazan "Zack" SafadiYazan "Zack" Safadi
Software Engineer (contract) at Capital OneSoftware Engineer (contract) at Capital One
Jesus CastilloJesus Castillo
Senior Risk Coordinator - Collections at Capital OneSenior Risk Coordinator - Collections at Capital One
Saleh AlkhouliSaleh Alkhouli
Principle Coordinator / Fraud Investigator at Capital OnePrinciple Coordinator / Fraud Investigator at Capital One
Maria MicoloMaria Micolo
Business Operations Specialist at Capital OneBusiness Operations Specialist at Capital One
Djoubelki ThibaultDjoubelki Thibault
Registered Nurse at Lehigh valley NetworkRegistered Nurse at Lehigh valley Network