Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Cheryl (Cheri) Cubbage

Katy,TX

Summary

Gifted General Manager with excellent team building and leadership abilities honed over 35-year industry career. Delivers high-quality service and consistent business results with resourceful management of routine and complex challenges. Achieves short- and long-term objectives with successful strategic planning and performance optimization. Diligent General Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.

Overview

37
37
years of professional experience
1
1
Certification

Work History

General Manager

TGI Fridays
09.2022 - Current
  • Since returning to TGIF in September 2022, I have been able to bring the staffing par from an average of 71.5% year to date to a result of over an average of 100% to end 2022
  • This result has maintained
  • This in turn has helped increase overall sales
  • YTD thru September 2022 was -6.9% comp sales
  • We were able to get end of 2022 to a -1.9% comp sales
  • 2023 Sales down 9%
  • I have been a GM with TGIF now for 18 years
  • Cleanliness, organization, standards, staffing, and food quality.

General Manager/Director of Operations Designate

Old Chicago Pizza and Taproom-Katy
06.2021 - 07.2022
  • Managing a high volume restaurant and improving all controllable costs thereby maintain financial performance
  • Responsible for effectively developing, managing and leading the team to provide excellent service
  • Opened the Katy location as GM, went thru all processes of an opening from recruiting, hiring, training, to overcoming all the obstacles of Supply Chain issues
  • Was a part of a Task Force to minimize overall food cost thru entire company by 2%
  • Trained and started to do Brand Standards audits
  • Was one of the pilot stores for rolling out TeamWorx scheduling, inventory and office.

General Manager

TGI Friday’s
12.1987 - 06.2021
  • Worked my way from Server to Bartender to manager to General Manager
  • Worked in all aspects of the business, at all levels
  • Was a GM for the last 16 years of my tenure
  • Opened 3 different locations, one as GM
  • Played a large role in training
  • This included all levels of management as well as a GM in the CO market of which I traveled there for 3 weeks
  • Was the Home store of all new menu roll outs for many years
  • This is where I traveled to the corporate office, learned from L&D and then brought it back and rolled out to the regions GM’s and KM’s
  • Able to adapt and lead change thru all levels of business
  • Able to lead, train, coach and follow up on safety and sanitation
  • Scored multiple perfect food safety audits thru my tenure
  • Played a role during dining room shut down in increasing off premise sales to maintain over 33% once shut down was over with Partnering to create Family Bundles and LBW Bundles and delivering exceptional and consistent safety and quality.

Education

Iowa Central Community College
05.1987

Skills

  • Business administration
  • Budget coordination
  • Time management
  • Self-motivation
  • Team leadership
  • Inventory control
  • Performance improvement
  • Passion for the guest and guest experience
  • Make good decisions and exercise sound judgment
  • Anticipate and leads change
  • Develop self and others
  • Maintain excellent customer service
  • Adhere to safety standards
  • Problem Resolution
  • Operations Management
  • Team Player

References

Available upon request

Certification

TABC

Food Safety training

Houston Health Department Food safety certificate

Timeline

General Manager

TGI Fridays
09.2022 - Current

General Manager/Director of Operations Designate

Old Chicago Pizza and Taproom-Katy
06.2021 - 07.2022

General Manager

TGI Friday’s
12.1987 - 06.2021

Iowa Central Community College

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Cheryl (Cheri) Cubbage