Cheryle Beeler
Oldsmar,FL
Summary
Knowledgeable and dedicated client services professional with a passion for building and maintaining client relationships. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to company success.
Overview
5
5
years of professional experience
Work History
Client Specialist
SS&C Advent | Black Diamond
01.2023 - Current
- Responded to all client inquiries via case management and phone calls and asked appropriate questions to facilitate resolution.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Interacted with team members across departments to research and resolve customer issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Client Success Manager
CopyPress
02.2021 - 10.2022
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Evaluated customer problems, implemented resolutions, and followed up with clients to manage additional problems and maintain satisfaction.
- Acted as a liaison between the client and internal teams when necessary.
Sales Representative
United States Student Loan Center
07.2020 - 11.2020
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Made average of 400 outbound and inbound calls per day.
Sales and Marketing Intern
Aflac
07.2019 - 07.2020
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Approached potential clients by using direct marketing mailings, cold calling, and recruiting strategies.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
Education
Bachelor of Science - Business Administration And Management
University of Central Florida
Orlando, FL08.2020
Skills
- Sales Quota Management
- Microsoft Office Certified
- CRM Experience
- Client Billing and Invoicing
- Project Management
- Business Process Improvement
- Churn Prevention
- De-Escalation Techniques
- Product Knowledge
- Client Needs Assessment
Timeline
Client Specialist
SS&C Advent | Black Diamond
01.2023 - Current
Client Success Manager
CopyPress
02.2021 - 10.2022
Sales Representative
United States Student Loan Center
07.2020 - 11.2020
Sales and Marketing Intern
Aflac
07.2019 - 07.2020
Bachelor of Science - Business Administration And Management
University of Central Florida
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