Cheryle Green
Beltsville
Summary
Dynamic professional with extensive experience in laboratory settings. Skilled in active listening and relationship building, contributing to improved communication and teamwork. Committed to enhancing customer satisfaction through effective problem resolution and high-quality service.
Detail-oriented Test Reference Clerk with over 17 years of experience in laboratory environments. Proven track record in inventory management, accurate data entry, and effective communication across departments, driving workflow improvements and ensuring quality service delivery.
Overview
36
36
years of professional experience
Work History
Test Reference Clerk
Laboratory Corporation Of America
Washington DC
04.2009 - Current
- Processed laboratory samples, ensuring accurate data entry and adherence to quality control standards.
- Managed inventory of supplies, optimizing stock levels for efficiency in daily operations.
- Coordinated communication between departments, facilitating timely information exchange and workflow improvements.
- Trained new clerical staff on procedures and systems, enhancing team performance and operational knowledge.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved complex customer issues through effective communication and problem-solving techniques.
- Established trust with customers by demonstrating empathy, listening actively, and taking ownership of their issues until fully resolved.
- Maintained detailed records of all customer interactions, ensuring accurate documentation of resolutions for future reference.
- Exhibited high energy and professionalism when dealing with clients and staff.
Medical Technologist
Laboratory Corporation of America
Herndon Virginia
04.1990 - 01.2009
- Conducted complex laboratory tests and analyses to ensure accurate patient diagnoses.
- Operated and maintained advanced laboratory equipment to uphold testing standards.
- Collaborated with healthcare professionals to interpret test results effectively.
- Developed and implemented quality control procedures to enhance testing accuracy.
- Operated, calibrated, and maintained sophisticated instruments and equipment to facilitate quality laboratory and patient care operations.
- Maintained required laboratory supplies inventory, and verified viability of supplies prior to use.
- Participated in evaluation of new laboratory techniques, products and instruments.
Education
Bachelor of Science - Biology
Shaw University
Raleigh, NCSkills
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Relationship building
- Complaint handling
- Complaint resolutions
- Microsoft Excel
- Professional telephone demeanor
- Data collection
- De-escalation techniques
- Technical support
- Customer education
LabCorp Crest Award 2010
I was a recipient of the 2010 Atlantic Division.
Timeline
Test Reference Clerk
Laboratory Corporation Of America
04.2009 - Current
Medical Technologist
Laboratory Corporation of America
04.1990 - 01.2009
Bachelor of Science - Biology
Shaw University