Shawnte Harrington
Phoenix,AZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
Work History
Reference Test Clerk
2023.08 - Current
- Prepare specimens for analysis and testing
- Research all problem specimens
- Send samples to the correct bench for testing
- Process samples to be sent out for additional testing
- Perform sample sorting, racking and retrieving
- Maintain a clean and safe work environment
- Accession samples
- Pull samples for addon testing
- Maintain spreadsheets for Missing samples and Lost lab samples
Trainer/Client Service Support Rep
LabCorp
2018.06 - 2023.08
- As a Trainer, I coordinate all equipment to be shipped out to the new hires
- I coordinate all access for work systems
- I train all new hires on SOPs’ for the department as well as all systems used such as eAssist, LCLS, and Periscope
- I answer all questions regarding schedules, benefits, and learning materials
- Educated all new hires on HIPAA rules and regulations
- I previously worked on the STAT, PANIC and ALERT Team
- I call out all critical Panic and STAT results in a timely manner
- I assist all Providers and their staff with testing supplies and needs
- I verify all results before calling them out
- I communicate with the lab with all technical questions from clients
- I complete all addon request
- I educate all clients regarding test requirements and supplies needed for each test
- Onboard all new hires in the call center
- Scanned all legal documents into the system
City Carrier Assistant
United States Postal Service
2017.12 - 2018.06
- I provide excellent customer service
- I am entrusted to safely and accurately deliver all mail and packages in a timely manner
- I am capable of navigating to the correct address
- I am properly trained in using the scanner
- I assist customers with directions and product information
- I also secure the mail to prevent theft
Customer Service Representative
The Mine
2017.08 - 2017.12
- Inbound call center assisting customers with product questions and concerns
- I accurately process payments, and I am trusted with confidential information
- I provide excellent customer service
- I research products, price matches and provide discount quotes
Client Relations Admin Assistant
Diamond Marketing Solutions
2016.05 - 2017.01
- Client Relations Administrative Assistant I work under direct supervision within guidelines, Client Relations Assistant that provides support to Financial Institutions
- I provide a variety of administrative and support activities to our consultants and clients in order to develop, build, maintain, and expand relationships
Customer Service Representative-Special Accounts
Princess Cruises
2012.01 - 2016.05
- I provide customer service in a call center environment
- I provide company product information over the phone and email
- I maintain records of all customer interactions
- I provide accurate and detailed information on the product to the customer
- I specialize in Alaska and Australian products
- I handle a large queue of incoming calls
- I put together dream packages for our guest
- I give price quotes and make complimentary bookings for guest
- I accurately enter customer’s information into the system
- I process payments
- I research and resolve issues dealing with the product and billing issues
- I respond to email correspondence
SR. On-Site Office Specialist
IKON Office Solutions, INC
2008.01 - 2011.01
- Serve as first point of contact with questions and concerns regarding missing packages, deliveries, checks, policy and procedure
- Provide company information in person as well as via e-mail and telephone
- Perform wide-ranging office functions such as mail processing, composing correspondence, and maintaining proprietary database
- Scan highly important documents and check with high accuracy
- I assist managers with changes in policy and procedure; I implement new workflow and processes
- Assisted in implementing cost-saving ideals for the company
- Successfully completed online training courses such as diversity training, conflict in the workplace, xerographic process, customer service, etc
- Commended for initiating new procedures that improve office efficiency
- I assist in the company's process to go from paper to electronic files in all departments
- Scan confidential documents with zero errors
Administrative Assistant
LifeWorks NW
2003.01 - 2006.01
- Provided full administrative support for Mental Health and Drug and Alcohol facility with 100+ staff members company wide and large patient pool
- Interfaced with patients to assess immediate needs and schedule appointments
- I collected financial and insurance data to ensure full and proper payment
- Accurately organized and maintained filling system for managing patient information
- I prepared confidential files for clinicians and psychiatric physicians
- Repeatedly recognized for calmly and efficiently executing multiple, completing tasks within dynamic, service-focused environment
- Recognized for outstanding customer service
- I received a promotion to join the Youth Addictions Team
- I demonstrated the capacity to provide comprehensive support for staff; planning, scheduling meetings, coordinating travel, and managing all essential tasks
- I am able to identify goals and priorities and resolve issues in the initial stages
- I managed insurance information, verified insurance, and provided resources for those who didn't have insurance
- I demonstrated basic office duties with high accuracy on a daily basis
Education
Associates of Science - Criminal Justice
Crown College
Renton, WA01.1997
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Insurance Verification
- Medical terminology knowledge
Personal Information
Work Permit: Authorized to work in the US for any employer.
Timeline
Reference Test Clerk
2023.08 - Current
Trainer/Client Service Support Rep
LabCorp
2018.06 - 2023.08
City Carrier Assistant
United States Postal Service
2017.12 - 2018.06
Customer Service Representative
The Mine
2017.08 - 2017.12
Client Relations Admin Assistant
Diamond Marketing Solutions
2016.05 - 2017.01
Customer Service Representative-Special Accounts
Princess Cruises
2012.01 - 2016.05
SR. On-Site Office Specialist
IKON Office Solutions, INC
2008.01 - 2011.01
Administrative Assistant
LifeWorks NW
2003.01 - 2006.01
Associates of Science - Criminal Justice
Crown College