Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Fransisco J Villanueva JR

East Stroudsburg,Pennsylvania

Summary

Highly motivated, strong verbal, listening and written skills. Comfortable in interacting with all levels of the organization and public. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Diverse background includes sales, customer service and supervision. Committed to quality and excellence.

Overview

13
13
years of professional experience

Work History

Reference Test Clerk

Labcorp
Raritan, NJ
06.2016 - Current
  • Examined, categorized and sorted incoming documents.
  • Maintained physical and computer-based filing systems.
  • Tracked incoming and outgoing files and materials.
  • Responded to internal and external requests for information.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Faxed, filled and labeled appropriate documentation.
  • Disposes of paper work according to HIPAA protocol.
  • Works under management to design documents for corporate use.
  • Responsible for providing monthly and quarterly quality metric reports for clients and senior leadership using many different databases.
  • Performs internal audits and prepares audit reports.
  • Orders supplies based on department needs.
  • Evaluated and resolved hardware and software technical problems for end users.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Trained end-users with software, hardware and web based programs.
  • Shipping and handling of items the client requested

Manager

Public Storage
Green Brook, NJ
09.2015 - 06.2016
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Processed cash and credit payments rapidly and accurately.
  • Responded to all customer inquiries thoroughly and professionally.
  • Entered data promptly and efficiently with a 100% accuracy rate.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Answered customer questions about product availability
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Answered phones in a timely manner and resolved customer issues
  • Clean and maintain the property


IT Technician

Simple Solutions
Flemington, NJ
07.2015 - 09.2015
  • Calibrated and monitored devices following installation.
  • Programmed and troubleshot devices following installation.
  • Ran cables and connected devices.
  • Fed cables through access holes, roof spaces and cavity walls.
  • Drilled holes for wiring in wall studs, joists, ceilings and floors.
  • Delivered and set up computers, copiers and other ESI-related equipment.
  • Coordinated the work of multiple contractors.
  • Performed software installations and program updates, troubleshooting and problem resolution on computer and network systems
  • Train users on supported software and hardware
  • Installed Smart TV's and Smart Boards 
  • Reformatted and setup new and used Chromebooks 
  • Installed Apple TVs

Maintenance, Carts, Grocery

Shoprite
Somerset, NJ
03.2010 - 08.2015
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
  • Developed knowledge about products and sales items to answer shoppers\' questions.Unloaded customer bags into cars.
  • Unloaded trailers, received merchandise, verified orders and broke down produce loads.
  • Lifted and maneuvered boxes weighing up to 60 pounds.
  • Answered questions regarding the store and its merchandise.
  • Greeted customers and ascertained customers needs.
  • Stocked shelves and supplies and organized displays.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Trained and served as a peer coach for new associates.

Easy Tech Associate

Staples
Hillsborough, NJ
08.2012 - 10.2012
  • Restored data, operating systems, files, documents and drivers.
  • Traveled up to 10 miles to meet customers on location to handle hardware and software issues.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Repaired and replaced hardware, including Power Supplies, RAM, Hard Drives, Video Cards, and Fans .
  • Ordered necessary supplies and parts to repair malfunctioning hardware.
  • Installed system software, including Window Operating Systems, Microsoft Office, Adobe Suites, Norton Security and other security programs .
  • Operated a cash register for cash, check and credit card transactions with 100 % accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items. Answered customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Recommended merchandise to customers based on their needs and preferences.
  • Built relationships with customers to increase likelihood of repeat business.
  • Greeted customers in a timely fashion while quickly determining their needs.

IT Work Study

Somerset County Vocational and Technical High School
Bridgewater, NJ
01.2011 - 06.2011
  • Setup and configured hardware and software on company equipment.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Politely assisted customers in person and via telephone.
  • Programmed and troubleshot devices following installation.
  • Recommended system-level hardware and software installations.
  • Ran cables and connected receivers.
  • Delivered and set up computers, copiers and other equipment. Provided base level IT support to non-technical personnel within the school.
  • Resolved problems with malfunctioning products.

Education

Associate of Applied Science - Web Development

Raritan Valley Community College
Branchburg, NJ

Skills

  • Active listening skills
  • Superior customer service
  • MS Office proficiency
  • Conflict resolution techniques
  • Calm in emergency situations
  • Cash register operations
  • Excellent people skills
  • Expert in Technology
  • Self-motivated
  • Excellent problem-solving abilities

Timeline

Reference Test Clerk

Labcorp
06.2016 - Current

Manager

Public Storage
09.2015 - 06.2016

IT Technician

Simple Solutions
07.2015 - 09.2015

Easy Tech Associate

Staples
08.2012 - 10.2012

IT Work Study

Somerset County Vocational and Technical High School
01.2011 - 06.2011

Maintenance, Carts, Grocery

Shoprite
03.2010 - 08.2015

Associate of Applied Science - Web Development

Raritan Valley Community College

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Fransisco J Villanueva JR