Cheryle Monroe
Stroudsburg,PA
Summary
Hard working, detail-oriented individual with 10+ years in the hospitality industry. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Frogtown Chophouse
09.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing customer service.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Pastry Chef
Frogtown Chophouse
04.2016 - Current
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
- Personalized creations for holidays, weddings, graduations, and personal events.
- Utilized social media to showcase new and seasonal desserts, driving increased foot traffic to establishment.
- Created signature desserts that increased repeat customer visits, making them favorites among clientele.
Server
Frogtown Chophouse
09.2014 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Memorial High School
Victoria, TX2002
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Languages
Spanish
Native or Bilingual
Sign language
Limited Working
Certification
Ramp certified
Food handler
Timeline
Bartender
Frogtown Chophouse
09.2022 - Current
Pastry Chef
Frogtown Chophouse
04.2016 - Current
Server
Frogtown Chophouse
09.2014 - Current
Memorial High School