Cheryllynn Rixter
Jefferson City,MO
Summary
Results-driven Lead Customer Service Representative skilled in complaint handling, team training, and call management. Achieved a 15% reduction in response times while enhancing customer satisfaction and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Customer Service Representative
Wakefield & Associates Inc.
Jefferson City
03.2017 - 12.2024
- Led team in resolving complex customer inquiries, enhancing satisfaction and loyalty.
- Developed and implemented training programs for new representatives, improving onboarding efficiency.
- Analyzed customer feedback data to identify trends and improve service protocols.
- Streamlined communication processes between departments, reducing response times by 15%.
Education
Associate of Science - Business Administration
UEI College
Anaheim, CA03-2016
Skills
- Complaint handling
- Team member training
- Call management
- Work prioritization
- Call center experience
- Customer complaint resolution
Certification
HIPPA Certificate
Accountability and Workplace Relationships Certificate.
Motivation and Teams Certificate.
Conflict and Negotiation Certificate.
Communication Certificate.
Human Resources and Policies Certificate.
Personal Financial Management Certificate.
Ethics, Politics, and Diversity Certificate.
Time and Stress Management/Organization Skills Certificate.
Etiquette and Dress Certificate.
Attitude, Goal Setting and Life Management Certificate.
Timeline
Lead Customer Service Representative
Wakefield & Associates Inc.
03.2017 - 12.2024
Associate of Science - Business Administration
UEI College