Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Life Philosophy
Timeline
Generic
CHERYL TATYANAH MWANGI

CHERYL TATYANAH MWANGI

Summary

Accomplished relationship banker with extensive experience in retail banking operations. Utilizing technical skills such as Merlin Teller, ACT, and mobile banking applications to streamline transactions, build strong customer relationships, and promote banking products and services. Proficient in cash handling, auto, mortgage, and credit card payment processing, consistently providing personalized customer service. Strategic and analytical thinker with a track record in conflict resolution and time management, complemented by persuasive negotiation and effective communication abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Officer : Relationship Banker

Bank of America
07.2023 - Current
  • Processing banking transactions using Merlin Teller and ACT for efficient customer service
  • Executing the banks risk culture driving operational excellence
  • Builds relationship with client to meet financial needs
  • Assist, educate and trains clients on conducting simple transactions through self service technologies like the ATM and Mobile Banking
  • Providing education on banking products to improve customer engagement
  • Achieving customer satisfaction targets by providing quality client care
  • Executing cash handling tasks with minimal errors and improving service speed
  • Mentor new employees , helping them develop their skills and advance in their career
  • Fostering strong customer relationships through actively addressing banking needs
  • Identifying opportunities to cross-sell banking products to boost sales
  • Participating in training sessions to stay updated on the latest banking policies

Freight Associate

The Home Depot
04.2023 - 10.2023
  • Unloaded and stocked over 200 pieces of merchandise from trucks weekly
  • Organized 250 merchandise items weekly to maintain an accessible store layout
  • Assembled 20 grills per month thus offering a ready-to-go solution for customers
  • Maintained inventory accuracy by updating stock locations and levels in the system
  • Ensured merchandise is strategically placed to maximize client access and sales
  • Supported merchandising teams with seasonal product displays to boost sales
  • Led adherence to safety standards during unloading and stocking processes
  • Aided customers in locating products thus improving overall shopping experience
  • Delivered feedback on warehouse organization to improve freight handling

Caregiver

The Merrill Gardens
01.2022 - 04.2023
  • Ensured safe, clean and organized living spaces for 10 residents weekly
  • Built links through daily companionship thereby reducing resident loneliness
  • Monitored resident well-being and reported any health changes to nursing staff
  • Offered compassionate care while maintaining dignity and privacy for each resident
  • Assisted residents with mobility exercises to enhance their physical health
  • Assisted with meal planning and feeding for residents with dietary restrictions
  • Participated in training sessions for patient care and safety procedures
  • Maintained accurate records of resident activities and care provided
  • Communicated effectively with families to offer updates on resident well-being

Assembler

Inalfa Roof Systems
01.2020 - 10.2021
  • Assembled 200 sunroofs thereby contributing to the company's production goals
  • Troubleshooted 10 assembly stations weekly to ensure smooth workflow
  • Trained 10 new employees monthly to help develop future team supervisors
  • Monitored adherence to quality standards for sunroof assemblies, reducing defects
  • Executed time-sensitive assembly tasks under high-pressure conditions
  • Ensured safety protocols are followed in assembly lines thus avoiding accidents
  • Collaborated with quality control teams to identify and fix assembly issues
  • Reported on production metrics and suggested necessary improvements
  • Assisted in the maintenance of assembly equipment to reduce downtime

Education

Banking And Customer Success

Year Up United
Atlanta, GA
10.2023

High School Diploma -

The Mary Leakey Girls High School
Nairobi, Kenya
11.2017

Skills

  • Consumer Banking expertise
  • Referral analysis
  • Strategic relationship building
  • Effective Oral Communication
  • Coaching Expertise
  • Creative Solutions Development
  • Collaboration Tools Experience
  • Virtual Meeting Facilitation Skills
  • Cash Management Skills

Accomplishments

    Within one year with the Bank I've been able to achieve the Pinnacle Award 2024 and become an officer.

Certification

  • Banking and Customer Service
  • Notary Public
  • CPR ,PCA and AED



Life Philosophy

I believe in creating environments where individuals and communities can thrive by providing them with the knowledge & opportunities necessary for success.

Timeline

Officer : Relationship Banker

Bank of America
07.2023 - Current

Freight Associate

The Home Depot
04.2023 - 10.2023

Caregiver

The Merrill Gardens
01.2022 - 04.2023

Assembler

Inalfa Roof Systems
01.2020 - 10.2021

Banking And Customer Success

Year Up United

High School Diploma -

The Mary Leakey Girls High School

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