MINNIE JORDAN
Milwaukee,WI
Summary
Accomplished banking professional with over 10 years in retail management and financial transactions. Expertise in relationship building and account resolution, driving compliance and operational standards. Enhanced customer satisfaction through tailored financial solutions and effective problem-solving. Background includes retail management, banking operations, and credit union member services.
Overview
12
12
years of professional experience
Work History
Member Solutions Center Specialist I
UW Credit union
Milwaukee, WI
10.2025 - Current
- Delivered exceptional member service by building relationships and identifying tailored financial solutions for members.
- Assist members with account inquiries, transactions, and problem resolution through phone and digital channels.
- Responded to incoming calls from customers to address their inquiries and concerns. from customers regarding orders or other inquiries.
- Provide information on credit union products and services, including loans, accounts, and online banking.
- Process account maintenance requests and support members with electronic banking services.
- Researched and resolved member concerns, ensuring compliance with policies and regulations while maintaining accuracy.
- Educated clients on available financial products and services to enhance their understanding and usage.
Personal Banker/Teller
Peoples State Bank
Milwaukee, WI
05.2025 - 10.2025
- Open and maintain consumer accounts.
- Guided customers on banking practices and financial literacy, enhancing their understanding of financial products. on banking products and financial literacy.
- Built lasting customer relationships while ensuring compliance with banking regulations.
- Process wire transfers, overdraft requests, and loan applications.
- Researched transactions and resolved account issues, improving customer satisfaction and trust.
Customer Service Representative
First Citizens Bank
Milwaukee, WI
11.2018 - 05.2025
- Delivered exceptional customer service in high-volume banking, ensuring positive experiences.
- Addressed customer concerns to improve satisfaction and foster loyalty.
- Engaged customers to support branch sales objectives and foster relationships.
- Processed new account applications efficiently at the banking branch. and balanced customer accounts.
Cashier/Customer Service
GAP Inc.
Milwaukee, WI
07.2017 - 06.2019
- Delivered excellent customer service.
- Processed customer transactions efficiently at point of sale.
- Operated cash register and POS system to process payments by cash, check, and credit card efficiently.
- Processed cash payments accurately at the register., credit, and gift card transactions accurately.
- Processed cash transactions accurately at the register.
- Maintained organized and clean checkout area to improve customer satisfaction and streamline transactions.
- Managed inventory levels at the register for optimal product availability.
- Trained new cashiers on customer service best practices and cash handling procedures to ensure consistency in service quality.
Co-Manager
Express
Milwaukee, WI
10.2016 - 12.2017
- Oversaw daily store operations, implementing efficient processes and maintaining high service standards.
- Trained and developed associates, strengthening team capabilities and overall performance.
- Managed team performance by strategically delegating assignments according to individual strengths.
- Assisted in optimizing floor coverage to improve customer service levels.
- Supported merchandising and sales goals through effective inventory management.
- Conducted regular meetings with employees to discuss business objectives and provide updates on company initiatives.
Assistant Manager/Manager
Sallys beauty
09.2014 - 10.2016
- Supervised staff and interviewed candidates to uphold operational standards and strengthen team capabilities.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer service inquiries and complaints promptly to ensure customer satisfaction.
- Conducted performance evaluations to improve team productivity and engagement.
- Developed training materials for staff to boost knowledge and skills.
- Streamlined scheduling processes to optimize resource allocation effectively.
- Developed reports on sales trends and inventory levels to support strategic decision-making.
Education
Milwaukee Area Technical College
Milwaukee, WI07-2028
High School Diploma -
Bradley Technology High School
Milwaukee, WI06-2014
Skills
- Consumer banking expertise
- Financial product knowledge
- Account management
- Customer support
- Cash management
- Policy compliance
- Problem resolution
- Customer engagement
- Data management
- Cross-functional collaboration
- Peer mentoring
- Microsoft Office proficiency
- Relationship building and financial literacy
Affiliations
- financial literacy coach Milwaukee, WI 2020-present
- volunteer work for the united way Milwaukee, WI June 2025-december 2025
- volunteer work Milwaukee chamber events may 2025-july 2025
Contact
Linked)In/MinnieJordan21/
Timeline
Member Solutions Center Specialist I
UW Credit union
10.2025 - Current
Personal Banker/Teller
Peoples State Bank
05.2025 - 10.2025
Customer Service Representative
First Citizens Bank
11.2018 - 05.2025
Cashier/Customer Service
GAP Inc.
07.2017 - 06.2019
Co-Manager
Express
10.2016 - 12.2017
Assistant Manager/Manager
Sallys beauty
09.2014 - 10.2016
Milwaukee Area Technical College
High School Diploma -
Bradley Technology High School