Cherylyne Flores
Rocklin,CA
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision.
Overview
24
24
years of professional experience
Work History
Teleservice Representative Desktop Medicine
Kaiser Permanente
09.2023 - Current
- Assisted patients in scheduling appointments and accessing health resources efficiently.
- Collaborated with healthcare teams to ensure seamless patient communication and care coordination.
- Enhanced customer satisfaction by addressing and resolving inquiries efficiently and professionally.
- Assisted customers in navigating online platforms, promoting self-service options while still providing personalized support when necessary.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sorting high volume of Patient secure messages To the correct destinations.
Teleservice Representative
Kaiser Permanente
09.2021 - 09.2023
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilized electronic health record systems to manage patient information efficiently.
- Assisted in coordinating appointments, ensuring optimal scheduling for patients and providers.
- Exceeded performance metrics regularly by staying focused on customer needs and providing exceptional service.
- Answered calls, took messages, and transferred calls to correct individuals.
- Asked pertinent questions to understand customer requirements.
- Set up appointments with interested customers according to schedule availability.
- Assisted customers in navigating online platforms, promoting self-service options while still providing personalized support when necessary.
Medical Assistant
Kaiser Permanente
09.2009 - 09.2021
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Assisted in patient intake, ensuring accurate documentation and compliance with healthcare regulations.
- Administered medications and performed basic laboratory tests under physician supervision.
- Educated patients on treatment plans and preventative care strategies for improved health outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Medical Assistant
Kaiser Permanente
05.2002 - 09.2009
- Led training sessions for new staff, enhancing team performance and patient service quality.
- Streamlined electronic health record processes, improving data retrieval efficiency and accuracy.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for diverse patient populations.
- Implemented feedback mechanisms to enhance patient satisfaction and address concerns proactively.
- Operated endoscopic equipment to assist in diagnostic procedures.
- Ensured proper sterilization of instruments and adherence to safety protocols.
- Trained junior staff on equipment operation and best practices in patient care.
- Improved patient comfort by providing thorough explanations of gastroenterology procedures and addressing concerns.
- Prepared patients for procedures to assist doctors, nurses and support staff.
- Supported physicians and nursing staff during procedures.
- Handled inventory and preparation for upcoming procedures by ordering supplies and ensuring rooms were stocked and set-up for patients.
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Assisted doctors, nurses and support staff by preparing for patient procedures.
- Transferred scopes to appropriate department for repairs and maintenance.
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
- Adhered to safety procedures during cleaning, disinfecting and sterilizing endoscopes and related equipment.
- Checked inventory levels and placed supply orders.
- Cleaned and disinfected endoscopic equipment and scopes according to infection control guidelines and standards.
- Retrieved and disposed of specimens according to established protocols.
Education
Medical Assistant Program
United Education Institute
Chula Vista, CAPhlebotomy
The Phlebotomy Specialist
Citrus Heights, CASkills
- Goal oriented
- Computer skills
- Script adherence
- Customer service
- Attention to detail
- Reliable and punctual
- Customer engagement
- Call handling
- Reliability
- Time management
Timeline
Teleservice Representative Desktop Medicine
Kaiser Permanente
09.2023 - Current
Teleservice Representative
Kaiser Permanente
09.2021 - 09.2023
Medical Assistant
Kaiser Permanente
09.2009 - 09.2021
Medical Assistant
Kaiser Permanente
05.2002 - 09.2009
Medical Assistant Program
United Education Institute
Phlebotomy
The Phlebotomy Specialist