Chesley Underwood
Chapin,SC
Summary
Talented Server bringing skills in order management, payment processing, and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
1
1
year of professional experience
Work History
Server
Griffin's Chophouse
Chapin, SC
01.2022 - 07.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Processed orders and sent them to kitchen employees for preparation.
- Supervised dining table set-up to prepare for a diversity of event types, following strict service standards.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Bussed and reset tables to keep the dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Head Hostess
D.W.'S Lakeside
Chapin, SC
01.2021 - 11.2021
- Used cash registers and credit card machines to cash out customers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered customer questions about hours, seating, and menu information.
Education
No Degree - Criminology
Lander University
Greenwood, SC05.2026
High School Diploma -
Chapin High School
Chapin, SC06.2022
Skills
- Cash Handling
- Suggestive Selling
- Check Payment Processing
- Seating Assignment Preparation
- Stocking and Replenishing
- Menu Memorization
- To-Go Order Preparation
- Phone Inquiries
- Reservation Setting
- POS Inventory System Operation
Timeline
Server
Griffin's Chophouse
01.2022 - 07.2022
Head Hostess
D.W.'S Lakeside
01.2021 - 11.2021
No Degree - Criminology
Lander University
High School Diploma -
Chapin High School