Chesney Robbins
4511 S. Herron Rd Herron
Summary
Organized and detail-oriented with cash handling and customer service experience. With over 6 years' experience in banking and proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Overview
6
6
years of professional experience
Work History
MSR/Assistant Head Teller
Wolverine State Credit Union
Alpena
08.2024 - Current
- Processed member transactions, loan payments, and wire transfers with a focus on accuracy and customer satisfaction.
- Balanced cash drawers, vault cash, TCD, and ATM totals accurately.
- Trained new tellers to improve service quality and enhance overall member experience.
- Resolved member concerns promptly, contributing to positive experiences and member retention.
- Maintained compliance with banking regulations and internal policies consistently.
- Verified all coin & cash coming in and out of the credit union.
- Performed administrative tasks related to banking products through phone inquiries and emails.
Head Teller-BSA/OFAC Compliance Officer
Alpena Community Credit Union
Alpena
02.2020 - 04.2024
- Submitted CTR and SAR reports to FinCen with precision and on schedule.
- Oversaw cash handling and ensured adherence to security protocols to mitigate risks.
- Monitored vault cash levels and coordinated weekly currency orders from Federal Reserve Bank to maintain operational readiness.
- Processed transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
- Coached tellers on customer service best practices, enhancing customer satisfaction.
- Coordinated scheduling to ensure adequate staff coverage during peak hours.
Education
GED -
Alpena High School/ACES Academy
Alpena, MI01-2010
Some College (No Degree) - Business Management
Alpena Community College
AlpenaSkills
- Transaction processing
- Cash handling
- Risk assessment monitoring
- Banking software proficiency
- Bookkeeping and accounting proficiency
- Inventory management
- Staff training and development
- Excellent time management skills
- Strong work ethic
Timeline
MSR/Assistant Head Teller
Wolverine State Credit Union
08.2024 - Current
Head Teller-BSA/OFAC Compliance Officer
Alpena Community Credit Union
02.2020 - 04.2024
GED -
Alpena High School/ACES Academy
Some College (No Degree) - Business Management
Alpena Community College