Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Engy Badrous

Bayonne,NJ

Summary

Dynamic professional with a proven track record at TD Bank, excelling in customer service and regulatory compliance. Recognized for enhancing client satisfaction through effective problem resolution and communication skills. Former Lawyer in Egypt and highly committed to fostering team performance and implementing process improvements that drive operational efficiency.

Overview

21
21
years of professional experience

Work History

Assistant Head Teller

TD Bank
08.2019 - 03.2025
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Efficiently handled escalated customer concerns with diplomacy, ultimately resulting in improved client satisfaction levels.
  • Improved internal communication by actively participating in staff meetings and sharing valuable insights on process improvements.
  • Maintained strict compliance with bank policies and regulations, mitigating risk exposure in daily operations.

Tobacco Manager

QuickChek
09.2016 - 08.2019
  • Boosted customer loyalty through personalized service and expert knowledge of various tobacco brands and products.
  • Improved staff performance by providing ongoing coaching, training opportunities, and constructive feedback based on individual needs assessments.
  • Ensured compliance with local, state, and federal regulations governing the sale and distribution of tobacco products.
  • Managed inventory levels to ensure optimal product availability and minimize waste, resulting in improved customer satisfaction.

Shipping Clerk

Henry Repeating Arms
01.2015 - 06.2015
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Lawyer

Basil Marco & Associates
07.2004 - 10.2005
  • Prepared and reviewed contracts and other legal documents following applicable regulations.
  • Analyzed and applied legal principles and performed legal research to support litigation strategy.
  • Represented clients in court proceedings, hearings and arbitrations.
  • Built lasting relationships with clients by demonstrating integrity, dedication, and a genuine commitment to their success.

Education

Bachelor’s Degree - Law

Alexandria Faculty of Law
Alexandria, Egypt
06.2004

High School Diploma - Law

Lauren High School
Alexandria, Egypt
06.1999

Skills

  • Customer service
  • Cash handling
  • Regulatory compliance
  • Transaction processing
  • Team leadership
  • Staff training
  • Problem resolution
  • Communication skills
  • Client relationship management

Languages

Arabic
Native or Bilingual

Timeline

Assistant Head Teller

TD Bank
08.2019 - 03.2025

Tobacco Manager

QuickChek
09.2016 - 08.2019

Shipping Clerk

Henry Repeating Arms
01.2015 - 06.2015

Lawyer

Basil Marco & Associates
07.2004 - 10.2005

Bachelor’s Degree - Law

Alexandria Faculty of Law

High School Diploma - Law

Lauren High School

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Engy Badrous