Osbaldo Aguilera
Oklahoma City,OK
Summary
Highly-motivated individual with desire to take on new opportunities. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Assistant Head Teller
WEOKIE Federal Credit Union
Oklahoma City, OK
10.2021 - 09.2023
- Maintained confidentiality of bank records and client information
- Adhered to financial services security and audit procedures
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products
- Built and maintained client relationships through quality, personalized interactions
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks
- Balanced bank's vault of daily cash for withdrawals and deposits
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Supplied tellers with coin and currency.
- Verified amounts and integrity of every check or funds transfer.
- Verified transactions involving cashier's checks, money orders and account transfers.
- Managed and balanced cash vault, audits and general ledger accounts.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Prepared official checks for customer and internal bank needs.
- Performed special services for customers, ordering bank cards and checks.
Customer Service Representative
PLS Financial Services
Oklahoma City, OK
05.2020 - 12.2020
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Assessed customer needs and upsold products and services to maximize sales
- Upheld privacy and security requirements
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Translated services for a 3 person team to serve Spanish speaking customer's needs
- Educated customers on special pricing opportunities and company offerings
- Reviewed account and service histories to identify trends and issues.
Host
Johnny Carinos Country Italian
Oklahoma City, OK
10.2018 - 04.2020
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Set up and decorated menu marketing boards with current meal and drink specials
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience
- Answered telephone to provide dining information and take party reservations
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction
- Notified server after seating parties in section to facilitate prompt service
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events
- Greeted guests and gathered information to seat groups or place on waitlist.
Education
High School Diploma -
U.S. Grant High School
Oklahoma City, OK05.2020
Skills
- Bilingual in Spanish and English
- MS Office proficient
- Excellent communication skills
- Exceptional customer service
- Quality control
- Adaptive team player
- High-energy attitude
- Problem-solving abilities
- Organizational skills
- Strong work ethic
- Friendly, positive attitude
- Cash Dispenser Operation
- Safe and Vault Operation
Timeline
Assistant Head Teller
WEOKIE Federal Credit Union
10.2021 - 09.2023
Customer Service Representative
PLS Financial Services
05.2020 - 12.2020
Host
Johnny Carinos Country Italian
10.2018 - 04.2020
High School Diploma -
U.S. Grant High School
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