Noel Laskowski
Erie,PA
Summary
Dynamic professional with proven expertise in cash handling and team leadership at Erie Federal Credit Union. Enhanced customer satisfaction through efficient transaction processing and effective problem-solving. Recognized for maintaining accuracy in daily operations and fostering a collaborative work environment, driving improved service quality and operational efficiency.
Overview
14
14
years of professional experience
Work History
Assistant Head Teller
Erie Federal Credit Union
Erie, PA
07.2024 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Provided exceptional support during audits by maintaining meticulous records of all transactions and documentation.
- Collaborated with fellow tellers to ensure smooth branch operations, leading to improved customer service.
- Facilitated seamless transition between shifts by properly handing over critical information to incoming colleagues regarding ongoing matters or specific client requests.
- Expedited teller line wait times by quickly assessing customer needs and directing them to appropriate banking services.
- Successfully maintained a balanced cash drawer, consistently achieving accuracy in daily transaction processing.
Assistant Manager
Gannon University Bookstore
Erie, PA
04.2012 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Mercyhurst Prep
Erie, PA05-1994
Skills
- Team leadership
- Organization and planning
- Staff training and development
- Cash handling expertise
- Problem-solving capacity
- Transaction processing accuracy
Timeline
Assistant Head Teller
Erie Federal Credit Union
07.2024 - Current
Assistant Manager
Gannon University Bookstore
04.2012 - 04.2024
High School Diploma -
Mercyhurst Prep