Ayla-Ann Anaya
Taunton,MA
Summary
Dedicated Customer Service Representative with a strong ability to establish rapport with clients. Proven track record of maintaining high customer satisfaction and contributing to overall company success. Results-oriented professional with a passion for building relationships and fostering partnerships to drive business growth.
Overview
10
10
years of professional experience
Work History
Assistant Head Teller
Taunton Federal Credit Union
Taunton, MA
04.2024 - 12.2025
- Efficiently processed member account inquiries and transactions to ensure accuracy.
- Balanced cash drawers and managed daily cash transactions with precision.
- Trained new tellers on customer service standards and operational procedures.
- Resolved member complaints swiftly, enhancing overall satisfaction levels.
- Promoted credit union products to elevate member services.
- Collaborated with team members to optimize branch operations and improve workflows.
- Ensured compliance with banking regulations and security protocols.
Salon Receptionist
Daniel & Co. Hair Salon
Swansea, Massachusetts
09.2023 - 03.2024
- Greeted clients upon arrival to foster a welcoming salon atmosphere.
- Managed appointment scheduling to optimize stylist utilization.
- Answered phone calls to relay service information and promotions.
- Processed payments accurately and efficiently at point of sale.
- Maintained cleanliness and organization of reception area to ensure professionalism.
Senior Bank Teller
HarborOne Bank
Brockton, Massachusetts
01.2016 - 03.2020
- Processed customer transactions with high efficiency and accuracy at a busy financial institution.
- Assisted customers with account inquiries, delivering clear and concise information.
- Trained junior tellers on operational procedures and best practices in customer service.
- Promoted bank products, increasing customer awareness of financial solutions.
- Identified opportunities to refer customers to other business lines within the bank.
Education
High School Diploma -
Brockton High School
Brockton, MA06-2014
Skills
- Cash handling and transaction processing
- Customer service excellence
- Compliance oversight
- Training and mentoring
- Financial product promotion
- Attention to detail
- Effective communication
- Team collaboration
Languages
Spanish
Limited
References
References available upon request.
Timeline
Assistant Head Teller
Taunton Federal Credit Union
04.2024 - 12.2025
Salon Receptionist
Daniel & Co. Hair Salon
09.2023 - 03.2024
Senior Bank Teller
HarborOne Bank
01.2016 - 03.2020
High School Diploma -
Brockton High School