Tesia Dukes

• Managed high-volume cash transactions accurately, maintaining an exemplary track record of minimal errors.
• Improved internal communication by actively participating in staff meetings and sharing valuable insights on process improvements.
• Identified potential fraudulent activities through vigilant monitoring of transaction patterns and promptly reporting suspicious behavior.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Assisted customers with banking needs and inquiries.
• Educated customers on online banking and mobile banking applications.
• Counted, verified and handled bank deposits and armored car transactions.
• Executed wire transfers, stop payments and account transfers.
• Counted vault and maintained enough cash on hand.

• Maintained correspondence and completed forms related to loans and closings.
• Entered customer and loan information into Laserpro.
• Prepared appraisals.
• Presented borrowers with information about repayment and terms of loans.
• Set up, stored and updated customer files, department records and regulatory paperwork.
• Prepared working papers, reports and supporting documentation for audit findings.
• Provided journal entries and performed accounting on accrual basis.

• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
• Worked closely with front-end staff to assist customers and maintain satisfaction levels.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Trained new team members in cash register operation, stock procedures and customer service.
• Helped customers find specific products, answered questions and offered product advice.

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Observed customer behaviors to identify security threats and escalate concerns to supervisors.
• Helped customers sign up for loyalty programs and credit card applications.
• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

Counted money for nightly/opening procedures.

• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
• Monitored sales events, added new merchandise and rang up purchases.
• Worked closely with front-end staff to assist customers and maintain satisfaction levels.
• Counted money for opening/ nightly procedures.
• Received payments for food and issued receipts.
• Assisted Managers with completing end-of-day counts and securing funds to prevent loss or theft.