Dedicated Medical Assistant with a strong background in patient care at Southeast Orthopedic's. Recognized for enhancing patient satisfaction through effective communication and thorough clinical documentation. CPR certified and skilled in EMR management, focused on maintaining health and safety compliance while addressing varied patient requirements.
Overview
10
10
years of professional experience
Work History
Resident Assistant
Redstone Village
06.2023 - Current
Assisted residents with daily activities, promoting independence and enhancing quality of life.
Facilitated communication between residents and staff to address concerns promptly.
Organized social events and activities, fostering community engagement among residents.
Maintained accurate documentation of resident interactions and outcomes to ensure compliance.
Developed individualized support plans based on resident needs, improving overall satisfaction.
Collaborated with healthcare professionals to coordinate care for residents requiring additional assistance.
Trained new staff on policies and procedures, ensuring adherence to operational standards.
Medical Assistant
One Blood
Jacksonville, FL
08.2023 - 01.2024
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
Southeast Orthopedic Specialists
Jacksonville, FL
04.2019 - 10.2022
Assisted with patient intake and maintained accurate medical records for efficient workflow
Coordinated patient appointments and follow-up visits to enhance scheduling efficiency
Supported physicians during examinations, ensuring proper documentation and patient comfort
Administered medications and vaccinations following established protocols for patient safety
Educated patients on treatment plans and post-operative care to promote recovery
Conducted preliminary assessments, gathering vital signs and health histories for accurate evaluations
Managed inventory of medical supplies, ensuring availability and compliance with regulations
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Collaborated with healthcare team to streamline processes, improving overall patient care experience
Medical Assistant
Theramed Chiropractor
Jacksonville, FL
06.2015 - 07.2015
Externship
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Education
Medical Assisting
Concorde Career College
Jacksonville, FL
06.2016
High School Diploma - General Studies
Osborn High School
11600 E. Hoover Rd
06.2000
Skills
Time management
Team player
Supportive
Activity planning
CPR certified
Relationship building
Mental health awareness
Emotional support
Health and safety compliance
HIPAA compliance
Patient scheduling
Customer service
Medical terminology
Vital sign monitoring
Medical terminology knowledge
Vital signs monitoring
EMR / EHR
Direct patient care
Clinical documentation
Accomplishments
Perfect attendance , Deans list , National Honor Society, Student Council , Honors graduate