Chester Bates
Cedar Hill,TX
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field Service Technician
Spectrum
01.2023 - 11.2023
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Installed and configured new devices and system components.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Developed and implemented plans for installation of new networks and cabling systems.
- Handled escalated customer concerns professionally and effectively, resulting in improved client trust and confidence in our services.
- Demonstrated strong troubleshooting abilities in identifying and addressing signal disruptions or other technical difficulties promptly.
Information Technology Specialist
US Army
04.2013 - 04.2022
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Spearheaded IT infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Deployed effective cybersecurity measures including firewalls, antivirus software, intrusion detection systems and periodic vulnerability assessments to protect company''s digital assets.
- Planned and implemented upgrades to system hardware and software.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured network printers and other peripheral devices.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
Education
Associate of Arts - Supply Chain Management
Dallas College
Dallas, TX01.2025
Associate of Arts - Computer System Administration
MyComputerCareer.com / TechSkills
Dallas, TX05.2024
Skills
CompTIA A Certification
Technical Analysis
Equipment Troubleshooting
Hardware and software installation
System Installation
Technical Support
Network Connectivity
System repairs
MS Office
SIEM
Systems Analysis
Certification
- CompTia A+ Training - 2024
Timeline
Field Service Technician
Spectrum
01.2023 - 11.2023
Information Technology Specialist
US Army
04.2013 - 04.2022
Associate of Arts - Supply Chain Management
Dallas College
Associate of Arts - Computer System Administration
MyComputerCareer.com / TechSkills
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