Logan Blaine
Claremore,Oklahoma
Summary
Technology-inclined professional with strong troubleshooting capability and customer-oriented attitude. Skilled in providing network and software support to users, developing and implementing technical solutions. Proficient in analyzing system performance and security for optimal user experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
BOK Financial IT Service Center Analyst
BOK Financial
07.2024 - Current
- Performed hardware maintenance on faulty computers, Put PC in minimum configuration and troubleshooted faulty RAM stick as well as re install CPU thermal paste and heat sink
- Assisted users in troubleshooting faulty network connections remotely or locally by identifying down nodes across the banks footprint
- Responsible for managing end user accounts across many different platforms and applications that are particular to the bank
- Familiarity with windows based systems and troubleshooting Microsoft based products such as outlook, teams, word, and Edge
- Operating system installation, configuration, and troubleshooting
- Remote based troubleshooting experience with general computer based issues with RDP and beyond trust; Remote Sever management when needed
- VPN/Zscaler related troubleshooting for fully remote users
- Active Directory proficiency in mananging users accounts, groups, and access
- Proficient usage of Service Now with ticketing and documenting purposes
Ennovar IT Help Desk Technician
Ennovar
02.2024 - 06.2024
- Configured routers and switches for basic communication requirements
- Traversed campus assisting Users with various IT issues regarding expiring licenses, hardware failure, and network problems
- Proficient knowledge with networking tools such has cable testers, crimpers, and multimeters
United States Air Force SSgt
United States Air Force
03.2017 - 03.2023
- Responsible for maintaining structural integrity of aircraft and assigned personnel on shift
- Performed metallic structure repairs and modifications for all assigned and transient Aircraft
- Hand selected for Operation Deep Freeze to assist and drive the logistical effort for research and development
- Recovered downed jet in Greece in order for Aircraft to continue IRAQ personnel and equipment extraction
- Trusted to lead critical repair teams for damages such as but not limited to, gear door trims/rigging, slat repairs, engine cowling structure repair, cargo door skin repairs, Wing Tip changes, and aircraft coating teams
- Responsible for accounting for and maintaining thousands of tools in the tool crib as well as the POC for chemical related directions and disposal
Education
Tech IT/Cyber Security Degree Plan - Cyber Security
Wichita State University
Wichita, KS12-2024
Aircraft Structural Maintenance Technology Degree - undefined
Community College of Airforce
11.2021
Skills
- Secret Clearance
- System monitoring
- Comptia A Certification
- Hardware Troubleshooting
- Comptia Network Certification
- Training Delivery
- Comptia Server Certification
- Network Administration
- Remote Support
- Incident Management
- Documentation And Reporting
- Data Entry
- Technical Support
- Strong Work Ethic
Skills and Highlights
- Service Now Proficiency
- IT Safety Standards
- Computer Concepts
- Strong Interpersonal Skills
- Customer Communication
- Strong Work Ethic
Awards/Volunteer
- Aircraft structural maintenance technician associates degree
- Coined by Chief of Fort Lewis Fire Department for fabrication of custom fire hose box
- Awarded Airman of the Quarter 2019
- Airman Leadership School Graduate
- Awarded Maintenance Professional of the Quarter 2020 & 2023
- Awarded Rank of Noncommissioned Officer in 2021
- 8 hours to JBLM Wounded Warrior event; Assisted with 30+ participants during the biking event
- Assisted disabled veterans on all day fishing trip in Florida
- 10 hours to a veterans organization; Massive landscape project for Vietnam service member memorial
- 20 hours to homeless shelter; provided hot meals to the downtown Seattle population
- Dedicated 16 hours at Habitat For Humanity in Tacoma, WA
- 3 weeks towards a sleep study for night shift personnel, in attempt to better accommodate members affected by the night shift operational hours
Certification
- Certified- Comptia A+, Network+, Server+
Timeline
BOK Financial IT Service Center Analyst
BOK Financial
07.2024 - Current
Ennovar IT Help Desk Technician
Ennovar
02.2024 - 06.2024
United States Air Force SSgt
United States Air Force
03.2017 - 03.2023
Aircraft Structural Maintenance Technology Degree - undefined
Community College of Airforce
- Certified- Comptia A+, Network+, Server+
Tech IT/Cyber Security Degree Plan - Cyber Security
Wichita State University
Similar Profiles
Miguel Angel Novoa RuizMiguel Angel Novoa Ruiz
Corporate Security Operation Specialist at BOK FinancialCorporate Security Operation Specialist at BOK Financial
Rhonda MartinezRhonda Martinez
Fiduciary Tax Accountant at BOK FinancialFiduciary Tax Accountant at BOK Financial
Rita FrancoRita Franco
Business Banker at BOK FinancialBusiness Banker at BOK Financial