Summary
Overview
Work History
Education
Skills
Awards/Volunteer
Certification
Timeline
Generic

Logan Blaine

Claremore

Summary

Dynamic technology professional with a proven track record in troubleshooting and a strong customer-centric approach. Expertise in delivering comprehensive network and software support, as well as developing and implementing innovative technical solutions. Skilled in analyzing system performance and security to ensure an optimal user experience. Committed to leveraging technical skills to enhance operational efficiency and drive user satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

BOK Financial IT Service Center Analyst

BOK Financial
07.2024 - Current
  • Responsible for managing end-user accounts across many different platforms and applications that are particular to the bank's proprietary systems
  • Familiarity with Windows-based systems and troubleshooting Microsoft-based products such as Outlook, Teams, Word, powerpoint and Edge
  • Remote-based troubleshooting experience with general computer-based issues with beyond trust; Remote Sever management when needed
  • Assisted users in troubleshooting faulty network connections remotely or locally by identifying any down nodes across the bank's operational presence or locally to the user's machine
  • Active Directory proficiency in managing user accounts, groups, and access
  • Configured hardware, devices, and software to set up work stations for employees.
  • Offered assistance in implementing and developing training programs.
  • Installed, configured and maintained computer systems and network connections.

Ennovar IT Help Desk Technician

Ennovar
02.2024 - 06.2024
  • Performed hardware maintenance on faulty computers, Put PC in a minimum configuration, and troubleshooted faulty RAM stick as well as re install CPU thermal paste and heat sink
  • Configured routers and switches for basic communication requirements within Spirit Aerosystems manufacturing plants
  • Traversed campus assisting Users with various IT issues regarding expiring licenses, hardware failure, and network problems
  • Proficient knowledge with networking tools such has cable testers, crimpers, and multimeters

United States Air Force SSgt

United States Air Force
03.2017 - 03.2023
  • Identified control gaps in processes, procedures, and systems through research and assessment, and suggested methods for improvement within maintenance operations and standards
  • Responsible for maintaining the structural integrity of the aircraft and assigned personnel on my shift
  • Hand-selected for Operation Deep Freeze to assist and drive the logistical effort for research and scientific development
  • Recovered a downed jet in Greece in order for the Aircraft to continue the IRAQ/Afghanistan personnel and equipment extraction
  • Trusted to lead critical repair teams for damages such as but not limited to, gear door trims/rigging, slat repairs, engine cowling structure repair, cargo door skin repairs, Wing Tip changes, and aircraft coating teams
  • Responsible for accounting for and maintaining thousands of tools, hardware, and equipment in the tool crib as well as the POC for chemical related directions and disposal

Education

Associate of Science - Cyber Security

Wichita State University
12-2024

Bachelor of Science - Cyber Security

Rogers State University
Claremore, OK
12-2026

Aircraft Structural Maintenance Technology Degree - undefined

Community College of Airforce
11.2021

Skills

  • Active secret clearance
  • System Monitoring
  • CompTIA A certified
  • Remote troubleshooting
  • CompTIA Network certified
  • System performance monitoring
  • CompTIA Server certified
  • Network management
  • Systematic hardware troubleshooting
  • Incident response coordination
  • ServiceNow documentation
  • Troubleshooting and technical support

Awards/Volunteer

  • Awarded Airman of the Quarter 2019/2021
  • Awarded NCO of the year 2022
  • Airman Leadership School Graduate
  • Awarded Maintenance Professional of the Quarter 2020 & 2023
  • Awarded the Rank of Noncommissioned Officer in 2021
  • 8 hours to JBLM Wounded Warrior event; Assisted with 30+ participants during the biking event
  • 10 hours to a veterans organization; Massive landscape project for the Vietnam service member memorial
  • 20 hours to the homeless shelter; provided hot meals to the downtown Seattle population
  • Dedicated 16 hours at Habitat for Humanity in Tacoma, WA

Certification

  • Certified- Comptia A+, Network+, Server+
  • Computer Support Specialist Certificate

Timeline

BOK Financial IT Service Center Analyst

BOK Financial
07.2024 - Current

Ennovar IT Help Desk Technician

Ennovar
02.2024 - 06.2024

United States Air Force SSgt

United States Air Force
03.2017 - 03.2023

Aircraft Structural Maintenance Technology Degree - undefined

Community College of Airforce

Associate of Science - Cyber Security

Wichita State University

Bachelor of Science - Cyber Security

Rogers State University

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