Chester Ramey
Magnolia Springs,AL
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals.
Forward-thinking professional offering more than 25 years of experience working in demanding, deadline-driven environments. Excellent skills servicing HVAC and Automation systems, making repairs and conducting warranty work.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Field Service Technician
Enviromatic Services
12.2013 - 06.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Troubleshot and diagnosed electrical and mechanical systems problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Provided technical support and maintenance services for range of computer hardware and software.
- Managed maintenance activities, supervised staff and inspected equipment.
- Trained and supported new hires resulting in better understanding of process flow and safety procedures.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Utility Operator
Bell Helicopter Textron
08.2012 - 09.2013
- Responded to calls during utility emergencies to protect integrity of machinery and conserve resources.
- Documented system performance details, parts orders and service logs thoroughly and filed with appropriate record retention protocol.
- Used and monitored computer energy management system with broad knowledge of typical system metrics and associated alarms, alerts and warnings.
- Operated and monitored both high and low-pressure boilers and systems, pipes and gauges.
- Maintained and operated air conditioning systems, chillers and ducting for large square-foot facility.
- Adjusted machines to increase productivity for runs.
Senior Service Technician
The Linc Group
08.1997 - 08.2011
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Education
Associate of Arts - HVAC Installation And Repair
Lincoln Technical Institute
Grand Prairie, TXHazardous Material Response, Wild Land Fire Fighter
Texas A&M University School of Law
Skills
- OSHA Certification
- Energy Automation Systems
- Programmable Logic Controllers
- Hardware and Software Installation
- Team Supervision
- Customer Training
- Employee Training
- Equipment Diagnostics
- Geothermal System Repair
- Hazardous Emergency Response
Certification
- Certified, Refrigerant Transition and recovery, Ferris State University - Universal
- ABB Drive
- Trane Chillers
- AAON Systems
- Reliable Control's
- Novar Control's
Timeline
Senior Field Service Technician
Enviromatic Services
12.2013 - 06.2023
Utility Operator
Bell Helicopter Textron
08.2012 - 09.2013
Senior Service Technician
The Linc Group
08.1997 - 08.2011
Associate of Arts - HVAC Installation And Repair
Lincoln Technical Institute
Hazardous Material Response, Wild Land Fire Fighter
Texas A&M University School of Law
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