Cheston Chhoeung
Long Beach,CA
Summary
Attentive Client Relations Specialist with 8+ years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.
Overview
18
18
years of professional experience
Work History
Support Specialist
Hairart Products
Gardena, CA
12.2023 - Current
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
- Enhanced product appeal by executing high-quality photography and editing techniques.
- Streamlined workflow for faster project completion by implementing efficient organization and time management strategies.
Customer Service Representative II
NHN Global / FashionGo
Los Angeles, CA
10.2020 - 09.2022
- Provided primary customer support to internal and external customers. Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Managed over 80 + emails per day / Managed over 60 + calls per day.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Effective liaison between customers and internal departments.
Customer Service Representative
Hairdreams Beauty Hair Trading, Inc.
Torrance, CA
01.2010 - 04.2019
- Handled incoming orders via email & inbound calls.
- Entered customer interaction details in ACT & Navision to track requests, document problems and record solutions offered.
- Traveled to different beauty shows to promote and photograph products and models.
- Educated customers on promotions to enhance sales.
Assistant Photographer
Studio Shots
Lakewood, CA
04.2006 - 11.2012
- Planned and prepared for all on-location and studio shoots.
- Reviewed images and selected best frames to present in client portfolio for purchase.
- Managed clerical duties such as answering phones, setting up appointments and filing invoices and licenses.
- Selected and set up appropriate props, backdrops and lighting.
Education
High School Diploma -
David Starr Jordan High School
Long Beach, CA06.2005
Skills
- MS Office
- Complaint resolution
- Inbound and Outbound Calling
- Shipping procedures understanding
- Retouching and color correction
- Superb attention to detail
- Problem resolution
- Billing and Invoicing
- Order Fulfillment
- Multi-line phone talent
- Good listening skills
- Photography
- Strong compositional skills
- POS systems expert
Websites
Timeline
Support Specialist
Hairart Products
12.2023 - Current
Customer Service Representative II
NHN Global / FashionGo
10.2020 - 09.2022
Customer Service Representative
Hairdreams Beauty Hair Trading, Inc.
01.2010 - 04.2019
Assistant Photographer
Studio Shots
04.2006 - 11.2012
High School Diploma -
David Starr Jordan High School
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