Summary
Overview
Work History
Education
Skills
Volunteer IT Consultant
Timeline
Generic

Chetan Pokhrel

Columbus,OH

Summary

Dedicated IT professional with hands-on experience in technical support, network troubleshooting, and customer service. Skilled in problem-solving and system maintenance to optimize user satisfaction and operational stability. Looking to expand expertise in IT administration, user support, and network management roles. Fluent in Nepali, and Hindi.

Overview

3
3
years of professional experience

Work History

Desktop Support Technician

AEP Ohio
04.2025 - 06.2025
  • Installed and configured computer hardware, docking stations, and peripherals for AEP Ohio employees.
  • Set up IT workstations for new and existing staff, ensuring systems were operational and user-ready.
  • Provided hands-on technical support and troubleshooting during setup to ensure smooth deployment.
  • Diagnosed and resolved hardware connectivity issues during setup, minimizing downtime.
  • Supported a high-volume rollout across a large enterprise within a tight two-month timeline.

IT Support Specialist

Amazon Web Services (AWS)
12.2023 - 05.2024
  • Resolved over 50 high-severity AWS server tickets weekly, achieving a 98% server uptime rate and enhancing user satisfaction through consistent issue resolution.
  • Conducted proactive analysis on recurring issues, implementing process improvements that reduced ticket volume by 15% and minimized user disruptions.
  • Performed remote troubleshooting and configured network security protocols, safeguarding system integrity and maintaining network reliability.
  • Conducted in depth diagnostics and troubleshooting to resolve technical issues, ensuring high server performance and minimal downtime for critical operations across multiple systems.
  • Collaborated with IT and cross-functional teams to maintain scalable server environments and ensure compliance with security policies, documenting SOPs to improve team efficiency.

Technical Support Specialist

LK Grocery
05.2022 - 11.2023
  • Provided technical support to customers, resolving up to 50 issues daily using remote troubleshooting techniques and ticketing systems (Zendesk, ServiceNow).
  • Maintained IT infrastructure by performing software updates and troubleshooting, resulting in a 30% reduction in downtime and increased system reliability.
  • Created a customer-facing website, enhancing online engagement and boosting satisfaction by 15%.
  • Assisted in implementing a digital order processing system, achieving 100% order accuracy and high customer satisfaction scores.

Education

Associate of Applied Science - Computer Science

Columbus State Community College
12-2025

Skills

  • Comptia A
  • Network Troubleshooting
  • Active Directory / Azure AD Administration
  • Helpdesk & IT Support
  • Linux & Windows OS Troubleshooting
  • DHCP & Port Security Configuration
  • Cloud Management (AWS, M365)
  • Security Management & Network Configuration

Volunteer IT Consultant

Bhutanese Community of Columbus

  • Managed website and social media updates to enhance community outreach.
  • Provided IT support during events, ensuring smooth operations through technical setup and troubleshooting.

Timeline

Desktop Support Technician

AEP Ohio
04.2025 - 06.2025

IT Support Specialist

Amazon Web Services (AWS)
12.2023 - 05.2024

Technical Support Specialist

LK Grocery
05.2022 - 11.2023

Associate of Applied Science - Computer Science

Columbus State Community College

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