Chevany Coulson Carter
West Park
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Foundever USA
12.2024 - Current
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Conducted research to identify competitive rates and benefits offered by other providers.
Front Desk Receptionist
Hilton Garden Inn Ft. Lauderdale Aiport - Cruise Port
03.2023 - 12.2024
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Greeted customers warmly and made them feel welcome.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Responded to customer inquiries via phone, email, and in person.
Customer Care Representative
Sitel Nicaragua
02.2018 - 07.2022
- Answered customer inquiries in a timely manner regarding product features and benefits.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Identified opportunities to upsell additional products or services.
- Ensured compliance with company policies and procedures at all times.
Education
College - Bachelor of Science in Education(Language-Lit)
UNAN University(Leon)
Nicaragua12-2019
Some College - Nursing Practice
BICU University
Nicaragua 2017
High School Diploma -
Adventist High School
Nicaragua12-2016
Skills
- Microsoft, Excel, Power point
- Data management
- Effective communication
- Team collaboration
- Goal orientation
- Multitasking
Languages
English
Professional Working
Spanish
Native/ Bilingual
References
References available upon request.
Certification
E4CC English course.
Progressive bilingual training.
Timeline
Insurance Customer Service Representative
Foundever USA
12.2024 - Current
Front Desk Receptionist
Hilton Garden Inn Ft. Lauderdale Aiport - Cruise Port
03.2023 - 12.2024
Customer Care Representative
Sitel Nicaragua
02.2018 - 07.2022
High School Diploma -
Adventist High School
College - Bachelor of Science in Education(Language-Lit)
UNAN University(Leon)
Some College - Nursing Practice
BICU University