Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
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Tyler Nuding

Celina,OH

Summary

Dynamic professional with a proven track record excelling in conflict resolution and remote troubleshooting. Adept in CRM and design software, I streamline processes and enhance customer satisfaction. Recognized for delivering high-quality results in fast-paced environments, I bring expertise in data management and a commitment to excellence.

Overview

15
15
years of professional experience

Work History

Tier 1 Agent

Foundever
09.2025 - 09.2025
  • Respond to incoming customer inquiries through multiple channels (phone & email).
  • Provide accurate information regarding products, services, or technical support.
  • Troubleshoot and resolve routine technical or service issues using provided tools and resources.
  • Document all customer interactions clearly and accurately in the system through Salesforce.
  • Escalate complex issues to Tier 2 or supervisors when necessary.
  • Follow standard operating procedures and adhere to company policies.
  • Maintain a professional and positive attitude in all interactions.

Graphic Artist

Calico Promotional Products
07.2016 - 08.2025
  • Built corporate brands by designing cohesive looks between elements.
  • Designed graphics for websites, logos and promotions for marketing purposes.
  • Emailed customers to present mockups and collect information for adjustments.
  • Applied knowledge of production to create high-quality vector images for laser engraving and embroidery.
  • Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
  • Created advertisements and logo designs to promote new products and programs.
  • Completed final touches for projects before rollout.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Edited and enhanced existing artwork and graphics.
  • Utilized typography techniques to create compelling designs.
  • Managed approximately 30 incoming emails and orders per day from customers.

Production Technician

Plastipak Packaging Inc.
05.2010 - 07.2015
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Promptly documented and reported all defective equipment and hazardous conditions.
  • Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
  • Executed continuous improvement initiatives to streamline production processes.
  • Maintained accurate production records to track progress, identify areas for improvement and meet regulatory requirements.
  • Trained and supervised production personnel to properly use production equipment and apply best practices.
  • Performed setup of production equipment to establish optimal performance.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Inspected products and machines to maintain quality and efficiency.
  • Managed quality assurance initiatives.
  • Also performed team leader duties and quality control when needed.

Education

Bachelor of Science - Information Technology

University of Phoenix
Tempe, AZ
09-2019

High School Diploma -

Celina High School
Celina
05-2009

Certification - Interactive Media

Tri Star Career Compact
Celina
05-2009

Skills

  • Effective conflict resolution
  • Telecommunications proficiency
  • Conflict resolution management
  • Streamlined email workflow
  • Results-driven
  • Skilled in Microsoft Office tools
  • Remote troubleshooting
  • Expertise in CRM and design software
  • HTML and CSS
  • Typing proficiency: 63 wpm with 95% accuracy
  • Data management expertise
  • IT troubleshooting skills
  • Accurate 10-key input

Languages

English
Native or Bilingual

Software

Microsoft Office Suite

Adobe Creative Suite

Salesforce

Google Workspace

Microsoft Teams

Slack

HTML/CSS

Javascript

Timeline

Tier 1 Agent

Foundever
09.2025 - 09.2025

Graphic Artist

Calico Promotional Products
07.2016 - 08.2025

Production Technician

Plastipak Packaging Inc.
05.2010 - 07.2015

Bachelor of Science - Information Technology

University of Phoenix

High School Diploma -

Celina High School

Certification - Interactive Media

Tri Star Career Compact
Tyler Nuding