Tyler Nuding
Celina,OH
Summary
Dynamic professional with a proven track record excelling in conflict resolution and remote troubleshooting. Adept in CRM and design software, I streamline processes and enhance customer satisfaction. Recognized for delivering high-quality results in fast-paced environments, I bring expertise in data management and a commitment to excellence.
Overview
15
15
years of professional experience
Work History
Tier 1 Agent
Foundever
09.2025 - 09.2025
- Respond to incoming customer inquiries through multiple channels (phone & email).
- Provide accurate information regarding products, services, or technical support.
- Troubleshoot and resolve routine technical or service issues using provided tools and resources.
- Document all customer interactions clearly and accurately in the system through Salesforce.
- Escalate complex issues to Tier 2 or supervisors when necessary.
- Follow standard operating procedures and adhere to company policies.
- Maintain a professional and positive attitude in all interactions.
Graphic Artist
Calico Promotional Products
07.2016 - 08.2025
- Built corporate brands by designing cohesive looks between elements.
- Designed graphics for websites, logos and promotions for marketing purposes.
- Emailed customers to present mockups and collect information for adjustments.
- Applied knowledge of production to create high-quality vector images for laser engraving and embroidery.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Created advertisements and logo designs to promote new products and programs.
- Completed final touches for projects before rollout.
- Proved successful working within tight deadlines and a fast-paced environment.
- Edited and enhanced existing artwork and graphics.
- Utilized typography techniques to create compelling designs.
- Managed approximately 30 incoming emails and orders per day from customers.
Production Technician
Plastipak Packaging Inc.
05.2010 - 07.2015
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Promptly documented and reported all defective equipment and hazardous conditions.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Executed continuous improvement initiatives to streamline production processes.
- Maintained accurate production records to track progress, identify areas for improvement and meet regulatory requirements.
- Trained and supervised production personnel to properly use production equipment and apply best practices.
- Performed setup of production equipment to establish optimal performance.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Prepared reports and technical documentation of day-to-day production processes.
- Inspected products and machines to maintain quality and efficiency.
- Managed quality assurance initiatives.
- Also performed team leader duties and quality control when needed.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ09-2019
High School Diploma -
Celina High School
Celina05-2009
Certification - Interactive Media
Tri Star Career Compact
Celina05-2009
Skills
- Effective conflict resolution
- Telecommunications proficiency
- Conflict resolution management
- Streamlined email workflow
- Results-driven
- Skilled in Microsoft Office tools
- Remote troubleshooting
- Expertise in CRM and design software
- HTML and CSS
- Typing proficiency: 63 wpm with 95% accuracy
- Data management expertise
- IT troubleshooting skills
- Accurate 10-key input
Languages
English
Native or Bilingual
Software
Microsoft Office Suite
Adobe Creative Suite
Salesforce
Google Workspace
Microsoft Teams
Slack
HTML/CSS
Javascript
Timeline
Tier 1 Agent
Foundever
09.2025 - 09.2025
Graphic Artist
Calico Promotional Products
07.2016 - 08.2025
Production Technician
Plastipak Packaging Inc.
05.2010 - 07.2015
Bachelor of Science - Information Technology
University of Phoenix
High School Diploma -
Celina High School
Certification - Interactive Media
Tri Star Career Compact