Kimberly Fajardo
BURLINGTON,NC
Summary
Detail-oriented professional with a passion for growth and continuous learning. Seeking a stimulating position to apply my skills and expand my knowledge in a dynamic environment.
Overview
23
23
years of professional experience
Work History
Tier 1 Agent
Teleperformance USA, Inc
10.2018 - 12.2018
- I worked from October 25, 2018 to December 28, 2018 in a temporary/seasonable Tier 1 Agent position
- I received calls coming through Teleperformance for their client Dick's Sporting Goods, Golf Galaxy and Field & Stream
- Customers would call in to place an order, to check the status of their order and to make payments
- While working with Teleperformance I acquired experience with computer programs such as; CEP,CVCC, CCMS and TP.
Tier 1 Agent
Teleperformance USA, Inc
10.2017 - 12.2017
- I worked from October 26,2017 to December 27, 2017 in a temporary/seasonable Tier 1 Agent position
- I received calls coming through Teleperformance for their client Dick's Sporting Goods, Golf Galaxy and Field & Stream
- Customers would call in to place an order,to check the status of their order and to make payments
- While working with Teleperformance I acquired experience with computer programs such as; CEP,CVCC, CCMS and TP.
Call Center Agent
Customer Loyalty Concept
01.2004 - 01.2006
- Made outbound calls to clients in reference to there newspaper subscription
- Took client payments, renewals and gave customer assistance to any questions or concerns of there newspaper delivery
- Updated the existing database with changes and the status of each client or new customer.
Administrative Assistant I
Burlington Industries, Inc
01.2000 - 01.2003
- Responsible for payment of freight invoices for shipments to and from Mexico; corresponded with vendors regarding payment; maintained accurate files of purchase orders and paid invoices.
CN Assistant
Alamance-Burlington School System
01.1999 - 01.2000
- Responsible for serving, preparing and attending food; cleaning cafeteria before and after dining periods; unloading and stocking supplies.
Special Accounts Representative Senior
Duke Private Diagnostic Clinic
01.1998 - 01.1999
- Performed a variety of complex clerical accounting tasks to properly settle patient accounts in accordance with general credit policy; reviewed accounts to ascertain such data as previous action taken; status and extent of insurance coverage and number of payments received.
Third Party Billing Representative
Laboratory Corporation of America
01.1996 - 01.1998
- Responsible for third party billing to Medicare, Medicaid and other insurance companies; maintained current and accurate patient information and records; reconciled.
Education
High School Diploma -
Alamance Community College
Skills
- Ticketing systems
- Goal-Oriented
- Escalation management
- Follow-up skills
- Call center experience
- Email management
Timeline
Tier 1 Agent
Teleperformance USA, Inc
10.2018 - 12.2018
Tier 1 Agent
Teleperformance USA, Inc
10.2017 - 12.2017
Call Center Agent
Customer Loyalty Concept
01.2004 - 01.2006
Administrative Assistant I
Burlington Industries, Inc
01.2000 - 01.2003
CN Assistant
Alamance-Burlington School System
01.1999 - 01.2000
Special Accounts Representative Senior
Duke Private Diagnostic Clinic
01.1998 - 01.1999
Third Party Billing Representative
Laboratory Corporation of America
01.1996 - 01.1998
High School Diploma -
Alamance Community College
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