Adept Shift Manager with a proven track record at COWABUNGA Inc, excelling in customer service and inventory management. Skilled in leading teams for peak performance, resolving customer issues to enhance loyalty, and ensuring compliance with health and safety standards. Demonstrates exceptional decision-making and cash handling abilities, inspiring excellence and operational efficiency. Highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Hi, I’m
Chevon Cunningham
Shift manager
Marietta,GA
Summary
Overview
2
years of professional experience
Work History
Cowabunga Inc
Shift Manager
01.2023 - Current
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
Education
Georgia State UniversityAtlanta, GA
Associate of Science from Business Administration
05.2025
University Overview
- 3.43 GPA
Skills
- Cash Handling
- Decision-Making
- Customer service
- Inventory Management
- Employee Training
- Opening and closing procedures
Timeline
Shift Manager
Cowabunga Inc
01.2023 - Current
Georgia State University
Associate of Science from Business Administration
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