Chevy Shockley
Bellevue
Summary
Accomplished retail manager with over four years of experience in optimizing operations and team performance. Known for strong communication and adaptability, successfully driving sales growth while ensuring a positive work environment.
Overview
7
7
years of professional experience
Work History
Mobile Expert
T-Mobile
Sandusky, OH
05.2024 - Current
- Assisted customers with device selection and troubleshooting for optimal user experience.
- Educated customers on plans and promotions to enhance service understanding.
- Collaborated with team members to address customer inquiries effectively and efficiently.
- Maintained up-to-date knowledge of T-Mobile products, services, and industry trends.
- Provided training support to new employees on company policies and product features.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
Brand Manager - Ecommerce and Digital Marketing
Air Filter Factory
Wakeman, OH
10.2023 - 05.2024
- Developed and executed comprehensive digital marketing strategies to enhance brand visibility.
- Managed eCommerce platforms, optimizing user experience and driving sales growth.
- Analyzed consumer behavior data to inform strategic marketing initiatives and product positioning.
- Collaborated with cross-functional teams to align branding efforts across multiple channels.
Retail Store Manager
Collins Mobile LLC
Norwalk, OH
01.2020 - 09.2023
- Oversaw daily operations to ensure optimal customer service and store performance.
- Fostered a positive work environment, enhancing employee engagement and retention rates.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Implemented inventory management systems to improve stock accuracy and reduce shrinkage.
- Analyzed sales data to identify trends, driving strategic merchandising decisions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Retail Assistant Manager
Collins Mobile LLC
Pickerington, OH
03.2019 - 12.2019
- Led team to achieve sales targets through effective staff training and performance management.
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
Education
Sport Management
Southern Wesleyan University
Central, SC12-2026
Skills
- Team management
- Strong leadership skills
- Teamwork and collaboration
- Customer service
- Time management
- Reliable and responsible
- Attention to detail
- Strong communication and interpersonal skills
- Problem-solving abilities
- Organizational skills
- Adaptability and flexibility
- Interpersonal skills
Accomplishments
Annual Winner Circle 2024 T-mobile
Timeline
Mobile Expert
T-Mobile
05.2024 - Current
Brand Manager - Ecommerce and Digital Marketing
Air Filter Factory
10.2023 - 05.2024
Retail Store Manager
Collins Mobile LLC
01.2020 - 09.2023
Retail Assistant Manager
Collins Mobile LLC
03.2019 - 12.2019
Sport Management
Southern Wesleyan University